Concierge

Ciel Senior Living; Shorewood (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Ciel Senior Living is seeking a friendly Concierge to greet visitors, coordinate tours of the community, answer a multi-line telephone, and provide clerical support to our administrative staff. This role serves as the first impression of the community, ensuring a welcoming and organized front desk presence.

The Concierge will assist residents, family members, and guests with various requests, help with tours, manage mail and office duties, and contribute to a positive and professional image of

Qualifications

• Must be able to read, write, and understand English and follow instructions.
• Excellent customer service skills and a friendly, professional demeanor.
• Experience using computer software (Microsoft Office) for clerical tasks.

Responsibilities

• Greet visitors and guide them to the appropriate offices or residents.
• Answer a multi-line telephone and route calls as needed.
• Arrange property tours for prospective residents or visitors.
• Provide clerical support to administrative staff and maintain reception area.
• Assist residents, families, and guests with general requests.
• Support dining room service as needed and help with office tasks.

Skills

Reading & writing English

Customer service

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

POSITION: Concierge

REPORTS TO: Business Office Manager

FLSA: Hourly

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

RESPONSIBILITIES:

• Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.


• Responsible for assisting residents, family members, and guests with general requests.


• Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.


• Answers telephones, record and channel information.


• Displays knowledge of the services and programs and other pertinent information regarding the property.


• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.


• Processing incoming mail. Sort property mail and distribute mail to mailboxes.


• Maintains reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.


• Performs clerical duties for property staff as directed by supervisor.


• As requested, provide assistance in the dining room serving resident meals.


• Provides support to the Community's marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.


• Communicates any observed or suspected resident change of condition to a supervisory immediately.


• Maintains a safe work environment for all staff, residents and guests, following established safety standards.


• Encourages teamwork through cooperative interactions with co-workers and other departments.


• Supports a positive and professional image through actions and dress.


• Performs other duties consistent with the position as assigned.

Requirements

QUALIFICATIONS:

• High school diploma or equivalent preferred.


• Able to read, write, and understand the English language, and be able to follow written or oral instructions.


• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.


• Able to deal professionally with personnel, residents, family members, visitors, and the general public. Knowledgeable of administrative practices, processes, and guidelines.


• Experience using computer software (Microsoft)


• Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.

PHYSICAL QUALIFICATIONS:

• Walk/Stand - must be able to continuously walk and stand.


• Environment Condition - must be able to perform work both inside and outside


• Sit - sit infrequently


• Lift - constantly 0-25 pounds


• Carry - constantly 0-25 pounds


• Push - constantly 0-25 pounds


• Climb - must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available


• Bend - must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.


• Squat - must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.


• Twist or rotate - must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.


• Reach - must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.


• Sensory Vision - must be able to read clearly with or without corrective lenses


• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.


• Speech/Language - must have strong command of English sufficient to read and write and interpret administration information.