Concierge- Overnight

Planned Companies; Oakland (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401K with employer match

Job summary

Planned Companies is seeking friendly Front Desk Associates and Doormen to welcome tenants, guests and vendors and ensure a safe, orderly lobby experience. You will greet visitors, manage access, and provide exceptional service around the clock.

You will coordinate reservations, plan on-site events, guide guests to local entertainment and services, handle mail and deliveries, and maintain keys and access cards. This role is based in Oakland, CA with a Tuesday–Saturday night shift.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication skills.
• Knowledge of local attractions and establishments.
• Ability to lift up to 50 lbs when needed.

Responsibilities

• Greet, announce, and direct tenants, guests, and vendors on entry.
• Schedule reservations at restaurants, businesses, hotels, and entertainment venues.
• Plan and organize on-site events and provide local referrals.
• Document, secure and track mail, deliveries, and vendor services.
• Answer phones, monitor lobby, and manage keys/access cards.

Skills

Customer service

Communication

Multitasking

Tools

Basic computer skills

Job description

Planned Companies -Concierge - Job Description

Schedule: Tuesday through Saturday 11:55 PM - 9:00 am

Location: Oakland, CA

Pay: $24.00 per hour

Summary

Planned Companies' clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self‑assured and able to multitask with good time‑management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full‑time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full‑time and part‑time) are eligible to participate in the company's 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.