Concierge On Call

The Orchard; Ventura (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling

Paid time off and Holidays (full-time)

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living is seeking an on-call Concierge to warmly greet guests, residents and staff, answer calls, and provide general information. Responsibilities include managing messages, directing inquiries, and organizing materials for marketing and dining teams.

The role supports appointments, mail distribution, and file upkeep while ensuring the lobby area stays neat. Candidates should have 1–3 years of customer service and be prepared for monthly Relias trainings.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet guests, residents, and employees and answer calls.
• Take complete messages with pertinent information and relay to recipients.
• Greet residents and visitors, provide directions and information.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and family members; tally meal counts.
• Update lists and rosters; maintain logs as needed.
• Manage appointments for residents and family members.
• Keep desk and entry area neat and organized.
• Distribute mail to residents and staff; maintain forms.
• Maintain adherence to policies; perform other duties; complete Relias trainings monthly.

Skills

Customer service

Reception

Telephone etiquette

Education

High school diploma (GED preferred)

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for an on-call Concierge to join our team.

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.
• Expected to pick up at least one shift per month and complete state required Relias trainings monthly.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V