Concierge - On Call

SMGHA Nevada, LLC; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Palms Casino Resort is seeking an energetic Concierge to assist guests with itineraries and recommendations for Palms venues, experiences, and surrounding attractions. You will engage guests with a friendly demeanor, promote restaurants and events, and ensure accurate handling of guest requests in a fast-paced casino-hotel environment.

The role requires strong English communication, exceptional guest service, and the ability to maintain professionalism under pressure while protecting guest

Qualifications

• Minimum 21 years of age.
• Preference for 1 year of similar experience in Vegas hospitality.
• Ability to communicate effectively in English, written and verbal.
• Outstanding guest service and interpersonal skills.
• Ability to meet or exceed goals and customer service standards.
• Comfortable exchanging names with customers.
• Maintain a positive, professional demeanor in a fast-paced setting.
• High school diploma or equivalent preferred.
• Ability to use computers and calculators.
• Ability to compute basic math quickly and accurately.

Responsibilities

• Exceed guests' needs by asking open-ended questions to assist with itineraries.
• Be knowledgeable about Palms venues; proactively sell restaurants, events, nightlife, merchandise, and experiences.
• Provide outstanding guest service with enthusiastic greeting and engaging conversations.
• Document and assist with guest questions, requests, complaints or problems.
• Maintain confidentiality of guest information and property data.
• Stay knowledgeable about all property features, services, and hours.
• Perform other duties as assigned.

Skills

English communication

Guest service

Interpersonal skills

Math basics

Computer skills

Education

High school diploma or equivalent

Job description

Job Overview

The Hotel Concierge is a hospitality professional responsible for providing a wide range of services and recommendations to hotel guests, with a heavy focus on Palms amenities, venues, and experiences, and also surrounding area attractions such as tours, transportation, car rentals, excursions, golf arrangements, etc. The Concierge is an outgoing, motivated individual who thrives in a highly interactive environment and serves as an ambassador of Guest Experience at Palms. The role requires a strong sense of professionalism and a continuous championing of Palms Casino Resort goals and priorities.

Core Responsibilities

• Exceed guests’ needs by asking open-ended questions to assist guests with an itinerary.
• Be knowledgeable and confident about all Palms venues and proactively sell Palms restaurants, events, nightlife, merchandise, and experiences.
• Provide outstanding guest service with an enthusiastic greeting and engage in friendly conversation, educating, informing and focusing on each guest to drive performance results.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Document and assist with all guest questions, requests, complaints or problems.
• Maintain confidentiality of guest information and property data.
• Remain knowledgeable at all times of all property features, services, and hours of operation.
• Perform other duties as assigned.

Qualifications

• Minimum 21 years of age.
• Minimum 1 year experience preferred, performing similar job functions in the Vegas market, preferably at mid-level to luxury hospitality resorts.
• Ability to effectively communicate in English, both written and verbal.
• Outstanding guest service skills, excellent verbal and interpersonal skills.
• Ability to meet or exceed goals, and excel in customer service standards.
• Comfortable exchanging names with customers.
• Ability to maintain a positive and professional demeanor in a fast-paced environment.
• High school diploma or equivalent preferred.
• Able to use computers and calculators.
• Ability to compute basic mathematical calculations quickly and accurately (add, subtract, multiply, divide numbers).

Physical Demands

Must be able to work well in a fast paced, multi-tasking, detail-oriented environment. Available to work flexible hours, as needed, including early mornings, overnights, evenings, weekends, and holidays. Primary work environment is in a climate-controlled retail setting inside a casino. Strength sufficient to frequently lift and/or move up to 10 pounds below or at waist level and occasionally lift, move or carry objects over 40 pounds below and at waist level with assistance. Hearing sufficient to hear conversational levels in person and over the telephone. Speech is sufficient to make oneself heard and understood in person, in front of groups, and over the telephone. The employee may be exposed to fumes or airborne particles including secondhand smoke.

Equal Opportunity Employer

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority.

Benefits

We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first.