Concierge Medical Assistant - Patient Care & Clinic Flow

UnitedHealth Group; Miami (FL); On-site; Confidential; Full time

Job summary

Optum On-Site Solutions, part of the Optum family, seeks a Medical Assistant in Miami, FL to join our team at the Royal Caribbean Employee Clinic. This role supports patient care as the first point of contact, delivering concierge-level service and assisting clinicians in a fast-paced, onsite primary care setting.

The ideal candidate will have medical assistant training or experience, CPR/BLS, and a commitment to patient-centered care, teamwork, and accurate documentation in EMR systems.

Qualifications

• Completion of medical assistant training program or 1+ years of medical assistant or phlebotomist experience in urgent care, primary care, or emergency room setting.
• Meet all state requirements by law, including licenses where applicable.
• Active CPR/BLS certification or ability to obtain within 90 days of hire.

Responsibilities

• Welcomes patient to the worksite clinic and orients them to the services available.
• Manages patient check-in and check-out process.
• Schedule or reschedule onsite clinic appointments.
• Manages clinic calls, emails, and walk-ins or inquiries.
• Order clinic supplies and manage inventory.
• Coordinate clinic flow to ensure timely patient visits.
• Participate in worksite events and promote wellness communications at the site.
• Assist in group events such as biometric screenings or health fairs with the Manager.
• Guide patients to employer benefit programs as needed.
• Complete provider orders per state and regulations.
• Perform clinical intake including vitals and patient history.
• Assist patients with walking, transfers, specimen collection, or exam prep.
• Prioritize and multi-task to optimize patient flow and experience.
• Document EMR and paper records accurately for all assessments.
• Support other duties such as new care models or procedures.

Skills

Positive work ethic

Communication skills

Team player

Multitasking

Education

Medical Assistant training program

Job description

Optum On-Site Solutions, part of the Optum family, seeks a Medical Assistant in Miami, FL to join our team at the Royal Caribbean Employee Clinic. This role supports patient care as the first point of contact, delivering concierge-level service and assisting clinicians in a fast-paced, onsite primary care setting.

The ideal candidate will have medical assistant training or experience, CPR/BLS, and a commitment to patient-centered care, teamwork, and accurate documentation in EMR systems.