Medical Assistant - Miami, FL

UnitedHealth Group; Miami (FL); On-site; Confidential; Full time

Job summary

Optum On-Site Solutions, part of the Optum family, seeks a Medical Assistant in Miami, FL to join our team at the Royal Caribbean Employee Clinic. This role supports patient care as the first point of contact, delivering concierge-level service and assisting clinicians in a fast-paced, onsite primary care setting.

The ideal candidate will have medical assistant training or experience, CPR/BLS, and a commitment to patient-centered care, teamwork, and accurate documentation in EMR systems.

Qualifications

• Completion of medical assistant training program or 1+ years of medical assistant or phlebotomist experience in urgent care, primary care, or emergency room setting.
• Meet all state requirements by law, including licenses where applicable.
• Active CPR/BLS certification or ability to obtain within 90 days of hire.

Responsibilities

• Welcomes patient to the worksite clinic and orients them to the services available.
• Manages patient check-in and check-out process.
• Schedule or reschedule onsite clinic appointments.
• Manages clinic calls, emails, and walk-ins or inquiries.
• Order clinic supplies and manage inventory.
• Coordinate clinic flow to ensure timely patient visits.
• Participate in worksite events and promote wellness communications at the site.
• Assist in group events such as biometric screenings or health fairs with the Manager.
• Guide patients to employer benefit programs as needed.
• Complete provider orders per state and regulations.
• Perform clinical intake including vitals and patient history.
• Assist patients with walking, transfers, specimen collection, or exam prep.
• Prioritize and multi-task to optimize patient flow and experience.
• Document EMR and paper records accurately for all assessments.
• Support other duties such as new care models or procedures.

Skills

Positive work ethic

Communication skills

Team player

Multitasking

Education

Medical Assistant training program

Job description

Optum On-Site Solutions, part of the Optum family of businesses, is seeking a Medical Assistant to join our team in Miami, FL. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.

Optum On-Site Solutions is a primary care clinic solution for employers providing convenient, quality, and low-cost care to their employees and dependents. As the first point of contact for the patient, the Medical Assistant is responsible for providing a concierge level of service ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with an advanced practice clinician and another medical assistant.

Location: Port of Miami, FL

Royal Caribbean Employee Clinic

Schedule: Mondays, Wednesdays and Fridays: 9:00 a.m. - 5:00 p.m., Tuesday and Thursdays: 8:00 a.m. - 4:00 p.m.

Our Medical Assistances:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs
• Through genuine and positive communication, makes each customer feel informed, understood, and special
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Can keep up in the MedExpress environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Primary Responsibilities:

• Welcomes patient to the worksite clinic and orients them to the services available
• Manages the patient check-in and check-out process
• Schedule / reschedule onsite clinic appointments
• Manages clinic calls, emails, and walk - ins
• Order clinic supplies
• Manage clinic flow to ensure patients are seen timely.
• Visible resource - actively participating in worksite events and part of worksite fabric
• Coordinates distribution of well-being related communications and marketing at the site (posters, desk drops, etc.)
• Assist in the execution of group event activities at their site (i.e. biometric events, flu shots, health fairs) in collaboration with Manager
• Navigates patients to employer benefit programs
• Complete provider orders per state and provider regulations
• Perform Clinical Intake with patients to include taking and recording vital signs and patient history
• Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
• Prioritizes and multi-tasks to optimize patient flow and the patient experience
• Complete patient referrals and patient callbacks daily, with results as needed
• Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures
• Other duties as assigned such as new models of care and new types of procedures, etc.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Completion of medical assistant training program or 1+ years of medical assistant or phlebotomist experience in an urgent care, primary care, or emergency room setting
• Meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable
• If required by state - ability to maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board
• Active CPR/BLS certification or ability to obtain within 90 days of hire

Preferred Qualifications:

• 2+ years of direct patient care experience performing medical assistant clinical duties in an urgent care, physician practice, or emergency room setting
• Direct experience with the following tasks:
  • Clinical intake, patient data collection
  • Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.)
  • Performing EKG testing
  • Application of orthopedic devices, such as preformed splints
  • Performing basic wound care
  • Review of basic instructions such as use of patient assistive devices (crutch fitting & walking)
• Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements
• Knowledge of computerized information systems (EMR) used in clinical management settings
• Proven solid interpersonal and organizational skills

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.