Concierge (IL) - Full-Time

Whealdon Estates by Barclay House; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

QSL Management is seeking a Front Desk Concierge for Whealdon Estates by Barclay House in Baton Rouge, LA. The role greets residents and visitors, handles phones, assists with admissions, tours, and events, and supports administrative tasks to keep the community running smoothly.

Ideal candidates bring a high school diploma, strong people skills, and the ability to multitask in a 24-hour, 7-day operation. Prior receptionist or office experience and familiarity with Word and Excel are preferred.

Qualifications

• Must have caring heart and willingness to serve others.
• High School Diploma/GED.
• Two years general office experience, including reception experience.
• Experience working with the older adult population (preferred).
• Professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills.
• Ability to work in a team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).

Responsibilities

• Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of hospitality to all guests and employees.
• Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Insures each phone and in-person inquiry is directed to the right person and not to voicemail. Adheres to the community phone etiquette policy.
• Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty.
• Assists residents and family members during the admission process.
• Provides tours to prospects and assists with marketing efforts as directed by the Executive Director.
• Delivers and distributes mail to residents and department directors.
• Assists in the dining room and during special events as requested by the Executive Director.
• Assists with activities as directed by the Executive Director.
• Maintains company dress code, wears identification badge and promotes a positive and professional image.
• Supports the General Manager by assisting with general administrative functions, such as filing.
• Performs all other duties which support the programs and services of the Community.
• Adheres and supports the policies and procedures of QSL Management.
• Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the General Manager.

Skills

Customer service

Hospitality

Communication

Time management

Team player

Attention to detail

Multitasking

Interpersonal skills

Education

High School Diploma/GED

Two years general office experience

Reception experience

Experience with older adult population (preferred)

Microsoft Word (preferred)

Microsoft Excel (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

QSL Management is a fast-growing senior living company with ample opportunities for advancement. Our mission is to provide seniors with luxurious and comfortable resort-style homes while promoting wellness, security, longevity, family, joy, and self-worth. We believe in fostering an environment in which our team members can grow and thrive, and we are looking for leaders who exemplify our core values of Excellence, Compassion, Respect, Leadership, Integrity, Safety, & Joy. We are looking for team members who want to serve others.

We offer a competitive wage and an excellent benefits package. Plus, we have a great work environment where you can make a difference in the lives of older adults.

We are currently looking for a Concierge for Whealdon Estates by Barclay House

Primary Responsibilities of the Front Desk Concierge:

• Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of hospitality to all guests and employees.
• Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Insures each phone and in-person inquiry is directed to the right person and not to voicemail. Adheres to the community phone etiquette policy.
• Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty.
• Assists residents and family members during the admission process.
• Provides tours to prospects and assists with marketing efforts as directed by the Executive Director.
• Delivers and distributes mail to residents and department directors.
• Assists in the dining room and during special events as requested by the Executive Director.
• Assists with activities as directed by the Executive Director.
• Maintains company dress code, wears identification badge and promotes a positive and professional image.
• Supports the General Manager by assisting with general administrative functions, such as filing.
• Performs all other duties which support the programs and services of the Community.
• Adheres and supports the policies and procedures of QSL Management.
• Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the General Manager.

Requirements

Education/Experience

• Must have a caring heart, willing to serve others
• High School Diploma/GED
• Two years general office experience, including reception experience.
• Experience working with the older adult population (preferred)
• Professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills
• Ability to work in team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested.