Concierge & Guest Experience Pro — Front Desk Excellence

Columbia Hospitality; Portland (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Eligible perks depend on job status

Hourly Pay Rate: $22/hr

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 4

401K

HSA/FSA Plans - employer contribution

Values Based Culture

Culture Add

Referral Bonus

Discounted Lodging, Dining, Spa, Golf,

Job summary

Columbia Hospitality is seeking a Concierge in Portland, OR to lead front desk operations, engage guests, schedule amenities, and manage deliveries and security. Your project management, communication, and conflict-resolution skills will foster strong community relations at Cosmopolitan On The Park.

We offer an hourly pay rate of $22/hr, daily payout options, comprehensive benefits including medical, dental, vision, disability, and 401K, plus HSA/FSA plans and a values-driven culture.

Qualifications

• Previous experience in customer service roles preferred
• Proficiency in reading, writing and speaking English is required
• Proficiency in Microsoft Word and Excel preferred

Responsibilities

• Maintains up to date information of events, both current and future, occurring in region
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner within three rings
• Coordinates requests, comments and reservations through property intranet service
• Communicates key updates and information to team members and management in a timely manner
• Ensures proper building safety and security measures are followed at all times
• Carefully documents the details of shift through logs and other reports for continuity
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
• Maintains a clean, neat, organized and orderly offices and desks at all times
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner
• Responds to all emails within 24 hours

Skills

Project management

Communication

Conflict management

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

Columbia Hospitality is seeking a Concierge in Portland, OR to lead front desk operations, engage guests, schedule amenities, and manage deliveries and security. Your project management, communication, and conflict-resolution skills will foster strong community relations at Cosmopolitan On The Park.

We offer an hourly pay rate of $22/hr, daily payout options, comprehensive benefits including medical, dental, vision, disability, and 401K, plus HSA/FSA plans and a values-driven culture.