Concierge - Full Time - Glacier Hills

Trinity Health Senior Communities; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Glacier Hills as a full-time Concierge, providing a welcoming presence during nights. Responsibilities include assisting residents and guests, handling emergencies, and monitoring building access. This role offers competitive benefits, including tuition reimbursement and medical insurance from Day 1. Be part of a diverse and inclusive community.

Benefits

Paid holidays and generous Paid Time Off (PTO)

Up to $4,000 in tuition reimbursement annually

Discounts with major vendors

Day-1 low-cost medical, dental, and vision insurance

Qualifications

• Excellent communication and problem-solving skills are essential.
• Professional demeanor needed for calm interactions after hours.
• Ability to work independently and follow emergency protocols.

Responsibilities

• Greet and assist residents, guests, and vendors after hours.
• Answer and direct calls, respond to inquiries.
• Monitor building access and maintain key control.

Skills

Communication

Problem Solving

Attention to Detail

Job description

Employment Type:

Full time

Shift:

Night Shift

Description:

Concierge – Full-Time
Location: Glacier Hills, Ann Arbor, MI

Are you dependable, calm under pressure, and enjoy helping others? Glacier Hills is looking for a full-time Concierge to be a welcoming and reliable presence in our community during the midnight shift.

Schedule & Benefits:

• Full-time, 6pm-2am or 4pm-12am

• Paid holidays and generous Paid Time Off (PTO)

• Opportunity to get paid daily - through DailyPay

• Up to $4,000 in tuition reimbursement annually!

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

• Day-1 low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

Key Responsibilities:

• Greet and assist residents, guests, and vendors after hours
• Answer and direct calls, respond to inquiries, and relay important messages
• Monitor building access and maintain key control for common areas
• Facilitate after-hours maintenance requests and emergencies
• Enter and track work orders in the Worxhub system
• Post resident notices and assist with administrative tasks as needed
• Conduct nightly checks of entrances, doors, and common areas
• Respond to emergencies using our Emergency Broadcast system
• Maintain emergency contact lists and assist during critical events

What We’re Looking For:

• Excellent communication and problem-solving skills
• Professional, calm, and detail-oriented
• Ability to work independently and follow emergency protocols
• Comfortable using phones, email, and basic computer systems
• Physically able to walk the property and respond quickly as needed

Be the calm and helpful presence our residents rely on after hours.
Apply today to join the Glacier Hills team in creating a safe, warm, and welcoming community—24/7.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.