Concierge (Full Time)

Asset Living; Sacramento (CA); On-site; USD 60,173,568 - 68,769,792; Full time

Job summary

Asset Living is seeking a conscientious Concierge to support residents and onsite staff with administrative tasks and top-tier customer service. Regular on-site attendance is required, and you will help prepare lease and welcome materials, distribute resident communications, and update the property website.

You will also assist with office duties, answer phones, greet residents, and coordinate concierge requests such as taxis and packages.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• Two years housing industry experience or related experience.
• Ability to use onsite software and basic computer skills; knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Provide administrative support and assist office staff.
• Prepare lease, move-in and welcome packages.
• Answer phones and greet residents and guests with professional service.
• Maintain leasing office and clubhouse cleanliness; update property communications and website.
• Prepare work orders for maintenance and coordinate with staff.

Job description

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to our partners. We empower teams to lead by example, collaborate, and evolve to continually improve as individuals and as an organization. Asset Living’s portfolio spans multifamily, single-family rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team and a culture of unity and opportunity.

Concierge

The Concierge is responsible for assisting current residents and providing support to the onsite staff, with a high level of administrative support and customer service to residents and other duties as assigned by the Property Manager.

Responsibilities

• Administrative Support
  • Regular/daily onsite attendance is required
  • Assist office staff as requested
  • Prepare lease, move-in and welcome packages
  • Prepare property marking materials and distribute
  • Distribute all resident communications
  • Update property website
  • Prepare work orders for maintenance team
• Customer Service
  • Answer phones and greet residents and guests
  • Provide professional, courteous customer service to all residents, guests, and customers
  • Assist residents with concierge requests such as taxis, directions, packages, etc.
• Office Duties
  • Maintain the cleanliness of the Leasing Office and Clubhouse, including removal of trash, vacuuming, and stocking the bathroom
  • Other duties assigned by the Community Manager

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Ability to understand and perform onsite software functions; basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regular movement to accomplish tasks, communicate, and operate in various environments; may involve repetitive motions
• Ascend/descend ladders, stairs, scaffolding, ramps, and similar actions; may remain stationary for periods
• Occasional movement to accomplish tasks in various environments; may lift up to 25 lbs; operate tools and vehicles; work overtime, weekends, or nights as needed
• Exposure to temperatures, outdoor conditions, and potentially hazardous materials

Compensation and Benefits

Salary Range: $21 per hour to $24 per hour

At Asset Living, compensation decisions consider skill set, background and training, and certifications. Our total rewards package includes medical, dental, vision, life, disability insurance, 401(k) with employer matching, and performance bonuses where applicable. Full-time employees receive paid sick days and company holidays.

This job description is not all-inclusive and may be modified by the employer at any time. It is a safety-sensitive position and may be subject to additional compliance requirements.