Concierge (Full Time)

Asset Living; Tucson (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer matching

Paid sick days

Company holidays

Commission and performance bonuses

Job summary

Asset Living in Tucson, AZ is seeking a Concierge to provide high-level administrative support and outstanding resident service on site. You will work closely with the Property Manager and leasing team to welcome residents, handle inquiries, prepare welcome packages, and manage communications.

The role requires a high school diploma or equivalent, basic computer skills, and familiarity with Fair Housing laws.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree not required but preferred.
• Experience in housing or property management a plus.
• Strong communication and organizational skills.
• Ability to use onsite software and basic computer systems.

Responsibilities

• Provide administrative support to residents and onsite staff.
• Prepare lease, move-in and welcome packages.
• Coordinate resident communications and office duties.
• Assist with concierge requests (taxis, directions, packages, etc.).
• Maintain cleanliness and order of the Leasing Office and Clubhouse.

Skills

Customer service

Phone etiquette

Basic computer skills

Education

High School Diploma or Equivalent

Tools

Property management software

Job description

Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve - inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in allthat we do. Join a workplace where success is a collective journey andleadership is a shared responsibility.

CONCIERGE

The Concierge is responsible for assisting current residents and providing support to the onsite staff. Responsibilities include but are not limited to providing a high level of administrative support and customer service to residents and other duties as assigned by the Property Manager.

Essential Duties & Responsibilities

Administrative Support

• Regular/daily onsite attendance is required
• Assist office staff as requested
• Prepare lease, move in and welcome packages
• Prepare property marking materials and distribute
• Distribute all resident communications
• Update property website
• Prepare work orders for maintenance team

Customer Service

• Answer phones and great residents and guest
• Provide professional, courteous customer service to all residents, guests, and customers
• Assist residents with concierge requests such as taxis, directions, packages, etc.

Office Duties

• Maintain the cleanliness of the Leasing Office and Clubhouse, including but not limited to the removal of trash, vacuuming, and stocking the bathroom.
• Other additional duties assigned by Community Manager.

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, and repeat motions that may include wrists, hands, and/or fingers,
• The employee is frequently required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like and remain in a stationary position, often standing or sitting for prolonged periods.
• The employee is occasionally required to move self in different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust, or move objects up to 25 lbs. in all directions, lift or place objects up to 25 lbs., operate machinery and/or power tools, operate vehicles and/or golf carts, assess the accuracy, neatness and thoroughness of the work assigned, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, be exposed to hazardous chemicals, traverse flat and non-flat terrain.

At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual’s relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays.

Salary Range: $20.00 per hour to $24.00 per hour

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.