Front Desk Clerk - Full Time

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

401(k) employer match

Employee assistance programs

Room discounts at Marcus Hotels &Reso;

Job summary

The Pfister Hotel in Milwaukee, part of Marcus Hotels & Resorts, is seeking a friendly front desk associate to deliver gracious service at our premier luxury property. You will greet guests, handle check-in/check-out, and assist with requests in a fast-paced environment.

You will communicate effectively in English, input information using our computer system, and maintain a welcoming, polished presence on every shift. Full-time, hourly position with competitive pay and benefits.

Qualifications

• Excellent customer service skills and communication are required.

Responsibilities

• Check guests into and out of their rooms, ensuring a welcoming experience.
• Input and retrieve information from computer system to communicate guest requests and assign rooms.
• Effectively deal with internal and external customers with tact and diplomacy.
• Respond to guest requests and questions regarding area or hotel services; report issues to management.
• Promptly answer the phone in a professional and clear manner.

Skills

Customer service

Communication

English proficiency

Standing/walking

Computer input

Education

High school diploma or equivalent

Tools

Computer system

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotelis looking for an individual to be a part of our team and continue its iconic legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing:

• Check guests into and out of their rooms, ensuring a welcoming experience to The Pfister.

• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.

• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to ensure guest resolution.

• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.

• Promptly answer the phone in a professional and clear manner.

What we are looking for:

• Excellent customer service skills and communication are required.

• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.

• Ability to stand and move throughout the front office and continuously perform essential job functions.

• Ability to read, listen, and communicate effectively in English, both verbally and in writing.

• Ability to access and accurately input information using a moderately complex computer system.

• High school diploma or equivalent required.

What’s in it for you?

• Competitive Pay, Early Wage Access, and Paid Time Off

• Discounted On-Site Self-Parking

• 401(k) employer match

• Access to Employee Assistance Programs

• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.

• Complimentary, well-balanced meal every shift.

• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

• Health and Benefit packages are available for full-time associates

Job Type:

FullTime, Hourly

Wage:

$16-18

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.