Concierge / Front Desk - Part Time Weekends

Artis Senior Living of Lexington; Lexington (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

Paid holidays

3 weeks PTO first year

401k with employer match

Tuition reimbursement

Job summary

Artis Senior Living of Lexington is hiring a part-time Concierge to support residents and families at the front desk on weekends. The role emphasizes warm hospitality, professional phone etiquette, and seamless reception duties.

You'll greet visitors, manage calls, assist with tours and marketing collateral, and provide light administrative support to the Business Office and Executive Director. A high school diploma is required, and prior hospitality experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in a concierge/front desk or hospitality role preferred.
• Excellent communication and customer service.

Responsibilities

• Answer telephones promptly and professionally, triage inquiries and direct calls.
• Greet visitors in a professional and helpful manner.
• Monitor and maintain reception and adjacent business areas for cleanliness and organization.
• Organize incoming mail and distribute to the appropriate person.
• Provide administrative support to Marketing and Business Office as needed.
• Maintain resident and family information resources and collateral.

Skills

Hospitality

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

*Starting pay is $19/hr

This is a part time position working every other weekend (Saturday and Sunday), 11am-7:30pm.

How We Work

Working at Artis Senior Living, you'll play an integral role on a dynamic team helping people living with dementia achieve the essential human needs of purpose, belonging and joy by building a bridge between their lifelong identity and present daily life - we call this act of service "Honoring Yesterday & Celebrating Today." We like to think that Artis associates are the most thoughtful people on the planet, so in return - they deserve to feel safe, supported, and inspired to grow. We truly look forward to you being part of the Artis family! We are proud to be a Great Place to Work Certified company.

How We Support You

• Competitive Medical, Dental and Vision plans
• Paid holidays
• 3 weeks PTO first year
• 401k plan with employer match
• Tuition Reimbursement

How You'll Contribute

At Artis Senior Living, we’re honored to serve families in our vibrant and welcoming communities, and we’re looking for a Concierge ready to work with heart.

We proudly title our Receptionist / Front Desk Administrator as a Concierge, reflecting the collaborative role they play in our community and the important work they do to support our residents and families.

The Concierge will manage the reception area and provide administrative support for the Business Office, Marketing, and the Executive Director. The Concierge will answer telephones promptly and professionally, direct calls to the appropriate team, greet incoming guests, accept deliveries, and provide administrative support for business services as needed. The Concierge will exemplify The Artis Way by modeling professional presentation and communication, and provide unparalleled hospitality to residents, guests, and team members.

The Concierge will:

• Respond to residents’ and family members’ questions and concerns and share important information with the Director, Business Services and Executive Director or another supervisor as appropriate.
• Greeting and directing all visitors in a professional and helpful manner.
• Answer all incoming calls within three rings and triage inquiries, transfer calls or take messages as necessary.
• Monitor and maintain all business office areas for cleanliness, including community entrance, front lobby, conference rooms, beverage stations, and administrative restroom.
• Organize incoming mail and ensure that it is distributed to the appropriate person.
• Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.
• Provide administrative support to the Marketing team, including but not limited to: process move-in paperwork, assist with prospective resident tours if needed, order marketing collateral, etc.
• Maintain the community resource information library, directory, and collateral, to route residents and/or their families to available services both in-house and in the general vicinity.
• Observe community policies and procedures regarding resident and team member safety, attendance, timeliness, house rules, teamwork, and resident service.
• Maintain professionalism and resident confidentiality at all times.
• Adhere to all Infection Prevention, OSHA, fire, and safety regulations at all times, to ensure the safety and well-being of all residents and team members.
• Perform all other duties as requested.

How You'll Succeed:

• Must possess a high school diploma or equivalent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Candidate Safety Notice:
Artis Senior Living communicates with candidates only through official channels using our company name and verified email domains. Candidates should be cautious of communications from personal email accounts or addresses that do not clearly identify Artis Senior Living.

In addition, Artis Senior Living will never ask candidates to pay application fees, purchase equipment, send gift cards, transfer funds, provide banking information, or share other financial information as part of the application or interview process. If you receive communication from an unverified source or are unsure whether a communication is legitimate, please apply or contact us directly through our official careers site.