Concierge / Front Desk Associate

APC Hospitality; West Orange (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

APC Hospitality is seeking a Concierge / Front Desk Associate to provide exceptional customer service in a luxury residential environment. The ideal candidate will manage resident requests, oversee package deliveries, and maintain a welcoming atmosphere. This full-time position offers competitive pay and benefits, including paid time off and medical coverage.

Benefits

Paid time off

Medical/Vision benefits

Referral bonuses

Learning opportunities

Retirement Plan

Qualifications

• High School Diploma required.
• Excellent written and verbal communication skills in English.
• 1 year of office/administrative experience preferred.

Responsibilities

• Interact graciously with residents, guests, and vendors.
• Track package deliveries and manage administrative requests.
• Ensure safety through access control monitoring.

Skills

Customer service skills

Multitasking

Troubleshooting

Communication skills

Time management

Education

High School Diploma

Tools

Building software programs

Job description

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Join to apply for the Concierge / Front Desk Associate role at APC Hospitality

This range is provided by APC Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.50/hr - $19.00/hr

Shift & Location Available:

• Essex & Hudson County, NJ
  
  

Ideal Candidate For This Role

• The ideal candidate for this role is someone with gracious customer service skills with the ability to multitask. A person with great people skills who can troubleshoot seamlessly. This person will be responsible for maintaining the property like they do their own homes ensuring all maintenance, janitorial, and package deliveries are handled appropriately.
  
  

Rewards

• Paid time off
• Medical/Vision benefits
• Referral bonuses
• Learning opportunities
• Retirement Plan
  
  

Position Description

Our Concierge team is responsible for handling resident & guest requests and promoting a welcoming environment in the residential condo building. The APC Concierge team is committed to providing a sense of comfort and reliability for our residents and their families. We are expected to know the building like we know our own homes and maintain the safety and immaculate image of the luxury condo we are assigned to. We strive to provide a gracious, accommodating customer service experience for all living, working, and visiting the properties we serve.

Responsibilities

• Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management.
• Track all package deliveries, daily activities, and amenity reservations using building software program.
• Inform residents of incoming visitors & direct visitors.
• Review access control cameras to ensure the safety of the residents.
• Manage administrative requests on behalf of Property Managers.
• Independently navigate and troubleshoot unpredictable situations that may arise including maintenance issues.
  
  

Requirements

• High School Diploma
• Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc)..
• Excellent written and verbal communication skills in the English language.
• Able to multi-task and good time management skills.
• Confident, polite, friendly, and self-assured attitude.
• Well-groomed, professional appearance.
• Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs.
• Adhere to APC location site Standard Operating Procedure (SOP).
  
  

Preferred Experience

• 1 year of office/administrative experience.
• 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess.
• Knowledge of Carson and/or BuildingLink software.
  
  

Position Type/Expected Hours of Work

• This position requires weekend availability
  
  

Who is APC?

APC is a full-service hospitality company, providing Front Desk Concierge, Security, Valet Parking, Shuttle, and Door Greeter services for residential buildings, healthcare facilities & corporate centers. If you are someone who likes making lasting connections or even looking to “do something different,” we would love to hear from you! Here at APC we value team building and encourage success by offering room for growth and often promoting from within.

Contact Us

• Call: [phone] x103 (If no one is available to take the call, please leave a message)
  
  

APC is an equal-opportunity employer . APC _ does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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