Concierge Front Desk Associate

Highgate Senior Living; Billings (MT); On-site; USD 21,000 - 26,000; Full time

Job summary

Highgate Senior Living in Billings, MT is seeking a Concierge Front Desk Associate to warmly welcome residents, families, and guests and provide compassionate customer service. You will manage daily activities, coordinate events and appointments, and support the front desk team with calls, emails, and tasks.

The role focuses on building strong relationships with residents and staff, participating in community events, and maintaining a tidy front desk.

Responsibilities

• Greet residents, family members, and guests in a warm and professional manner, providing exceptional customer service and assisting with any needs or concerns
• Manage and coordinate daily activities, events, and appointments, ensuring that all schedules are up-to-date and running smoothly
• Provide administrative support to the front desk team, including answering phone calls, responding to emails and messages, and completing tasks as assigned
• Develop and maintain strong relationships with residents, family members, and staff, ensuring that everyone feels valued and supported
• Participate in community events and activities, providing support and assistance as needed
• Maintain a clean and organized front desk area, ensuring that all materials and supplies are readily available

Job description

Concierge Front Desk AssociateJoin Highgate at Billings in Billings, MT, USA

At Highgate at Billings, our mission is to help every resident live each day to the fullest, regardless of age or ailments. Not all senior living communities are created equal, and we're proud to offer a unique and compassionate environment for our residents. As a Concierge Front Desk Associate, you will play a vital role in ensuring that every interaction our residents have with us is exceptional.

Responsibilities:

• Greet residents, family members, and guests in a warm and professional manner, providing exceptional customer service and assisting with any needs or concerns
• Manage and coordinate daily activities, events, and appointments, ensuring that all schedules are up-to-date and running smoothly
• Provide administrative support to the front desk team, including answering phone calls, responding to emails and messages, and completing tasks as assigned
• Develop and maintain strong relationships with residents, family members, and staff, ensuring that everyone feels valued and supported
• Participate in community events and activities, providing support and assistance as needed
• Maintain a clean and organized front desk area, ensuring that all materials and supplies are readily available

About-the-Role:

As a Concierge Front Desk Associate at Highgate at Billings, you will have the opportunity to make a real difference in the lives of our residents. If you're passionate about delivering exceptional customer service, enjoy working with seniors, and are looking for a rewarding and challenging role, this is the perfect opportunity for you.

Requirements:

• [Insert minimum years of experience, level of education, or other specific requirements if provided]

Benefits:

• [Insert benefits information if provided]