Concierge Front Desk

Studio E; New York (NY); Vor Ort; USD 25.000 - 33.000; Teilzeit

Zusammenfassung

Studio E in New York, NY is seeking an Operations Specialist to handle front-desk tasks, greet clients, manage enrollments, and support daily studio operations. You will enter customer information into our CRM, assist with class scheduling, and help the teaching team ensure smooth operations.

Ideal candidates are reliable, organized, and excellent communicators who enjoy teamwork and can adapt to both in-studio and remote tasks as needed.

Qualifikationen

• Experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Reliable, organized and able to work with a team.

Aufgaben

• Interact with customers and enter information into our CRM software.
• Engage with customers about enrollment and retention - this includes answering phones, providing information about our classes and performance to current and prospective customers, selling merchandise, etc.
• Communicate with the Teaching team to ensure that the Studio is operating effectively - this may include taking attendance, helping to set up virtual classrooms, music, occasional student assistance, etc.
• Communicate with Directors about any important information or any difficulties encountered during day to day activities
• Preparing the space and environment for classes - this includes making sure the entrance is clean, supplies are stocked, etc.
• Oversee day to day running of the studio to ensure there are no loose ends
• Assist Directors with digital platforms such as email, social media, etc.
• Assisting Directors with new and current projects

Kenntnisse

Customer service

Communication

Teamwork

Attention to detail

Organizational skills

Tech savvy

Tools

CRM software

Jobbeschreibung

Job Description

Job Description

Purpose of Role

We are looking for an exceptional and committed Operations Specialist who is passionate about building relationships and positively affecting people's lives. Someone who is responsible, extremely reliable and organized, has good leadership skills and experience, is self motivated, an outstanding communicator and a dedicated team player.

You will support the Director's vision by performing operations tasks needed in the day to day running of the Dance Studio - this includes but is not limited to working at the front desk of the studio, providing excellent customer experience, ensuring daily operations are running efficiently and on time, and communicating with other staff as needed.

Main areas of responsibility will be:

• Interact with customers and enter information into our CRM software.
• Engage with customers about enrollment and retention - this includes answering phones, providing information about our classes and performance to current and prospective customers, selling merchandise, etc.
• Communicate with the Teaching team to ensure that the Studio is operating effectively - this may include taking attendance, helping to set up virtual classrooms, music, occasional student assistance, etc.
• Communicate with Directors about any important information or any difficulties encountered during day to day activities
• Preparing the space and environment for classes - this includes making sure the entrance is clean, supplies are stocked, etc.
• Oversee day to day running of the studio to ensure there are no loose ends
• Assist Directors with digital platforms such as email, social media, etc.
• Assisting Directors with new and current projects

Outcomes and How Your Success will be Measured:

• In this role you will report directly to the Directors to ensure operations run smoothly.
• Surprise our clients and exceed their expectations with above and beyond service and communication.
• Establish a good working relationship with parents, students, and faculty.
• General Studio Operations with a positive and energetic disposition achieving timely results.

Attributes to Success

We are seeking someone who will roll up their sleeves and jump in wholeheartedly, always striving for excellence. To be successful in this role you must demonstrate that you have:

• Great with children.
• A true desire to serve customers.
• A great team player.
• Fantastic communication skills.
• Initiative.
• Good tech skills.
• An eye for detail and a love of organization.
• A passion for excellence.
• Ability to prioritize and get things done.
• Fast on the job learner.A passion for the arts and people.

Details

Hours per week:

• Sundays 9:00am - 1:30pm (4.5 hours)
• Mondays 3:30pm - 7:45pm (4.25 hours)
• Wednesdays 3:45pm - 8:00pm (4.25 hours)

Please note that we are closed a few weeks in between session. Summer hours differ from those listed above and will be Tuesday, Wednesday, Thursday and Saturday with daytime hours on the weekdays.

Additional hours outside of hours listed above may be negotiated as work from home, however most of this role is hands on in the Studio.

Company Description

Founded in 1969, Studio E was designed to give a complete dance education to children and adults. With a highly qualified and committed professional faculty, we take pride in offering a quality curriculum in all the dance arts and provide the opportunity to experience the Joy of Dance.

Our mission is to provide our students with a quality dance education through an exceptional and experienced staff with decades of collective experience. We do this by creating a fun, safe and wholesome environment for our students, one where they feel energized to dance with their friends while having fun and learning new things. We believe our classes build confidence in our students by providing a sense of accomplishment and creative expression.

We strive to create a place and environment which is positive and rewarding for our team and clients alike. Studio E supports and encourages team and individual creativity and growth, striving to help everyone achieve both team and personal success and fulfillment.

Company Description

Founded in 1969, Studio E was designed to give a complete dance education to children and adults. With a highly qualified and committe