Concierge - English

Auberge Resorts Collection; Colorado; On-site; USD 26,000 - 37,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride seeks a Concierge to welcome guests, handle reservations, and offer recommendations to enhance their stay.

The ideal candidate will excel in communication, be detail-oriented, and work closely with hotel departments to ensure guest satisfaction; evening/weekend availability required.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and the ability to multitask.
• Proficiency in Microsoft Office and reservation management software.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and provide information about the hotel's amenities and services.
• Assist guests with restaurant reservations, transportation arrangements, and local attractions.
• Provide recommendations for dining, shopping, and entertainment options.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a neat and organized concierge desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Job description

Company Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

For more information: auberge.com/madeline

Follow Madeline Hotel & Residences on Facebook and Instagram @MadelineAuberge

We are looking for a Concierge. The targeted compensation range for this full-time, seasonal, non-exempt position is $23.00 per/hr. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residencecomplies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge