Concierge Customer Service Advocate III

BlueCross BlueShield of South Carolina; Columbia (SC); On-site; USD 48,000 - 67,000; Full time

Job summary

A leading insurance company is seeking a Concierge Customer Service Advocate III to provide excellent service and resolve complex customer inquiries. This full-time role involves maintaining high standards of productivity while working in a supportive team environment. The ideal candidate will possess strong communication and organizational skills, with a focus on customer satisfaction. Join us in making a difference in the lives of our clients through exceptional service and support.

Benefits

Subsidized health plans

401k retirement savings plan

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Qualifications

• 2 years customer service or claims processing experience or Bachelor's Degree.
• Ability to handle high stress situations and confidential information.

Responsibilities

• Provide accurate and timely responses to complex inquiries.
• Initiate corrective actions and maintain departmental standards.
• Assist with training of new employees.

Skills

Communication

Organizational Skills

Analytical Skills

Customer Service

Education

High School Diploma or equivalent

Associate Degree

Tools

Microsoft Office

Job description

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Summary

Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Summary

Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Description

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 9:30AM-6:00PM. It may be necessary, given the business need, to work occasional overtime. This role is located in Columbia, SC OR Greenville, SC.

What You’ll Do

• Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.
• Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.
• Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.
• Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.
• Assist with the training of new employees and cross training of coworkers.
  
  

To Qualify For This Position, You'll Need The Following

• Required Education: High School Diploma or equivalent.
• Required Work Experience: 2-Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
• Required Software and Tools: Working knowledge of Microsoft Office.
• Required Skills and Abilities:
• Strong oral and written communication skills.
• Proficient in spelling, punctuation, and grammar.
• Strong organizational, analytical, and customer service skills.
• Ability to handle high stress situations.
• Basic business math proficiency.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.
  

We Prefer That You Have The Following

• Preferred Work Experience: 3 Years-Customer service or claims processing experience.
• Preferred Education: Associate Degree-Any Major
• Preferred Skills and Abilities: Ability to persuade, negotiate or influence.
• Preferred Software and Other Tools: Knowledge of database software.
  
  

Our Comprehensive Benefits Package Includes The Following

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more
  
  

What We Can Do For You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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