Concierge CSL OVN

Hillcrest Health Services; Papillion (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Tuition reimbursement

Certifications

Career-growth programs

Dayforce Wallet

Gym membership

Partner discounts

Job summary

Hillcrest Health & Living seeks a friendly Concierge for Hillcrest Grand Lodge in Papillion, NE. The role supports weekend and evening operations, assisting residents, families, visitors, and team members with professionalism and care.

Ideal candidates bring 1+ year in admin, customer service, hospitality, or senior living, strong communication, and a warm, professional approach. Join a mission-driven team focused on comfort and connection.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in admin, customer service, hospitality or senior living.
• Strong customer service and communication skills.
• Proactive, organized, and able to multitask in fast-paced environment.

Responsibilities

• Greet residents, families, visitors, and vendors professionally.
• Manage incoming calls, visits, and vendor interactions.
• Assist with personalized services and daily needs of residents.
• Liaise with residents to communicate maintenance and service needs.
• Maintain the Daily Activity Log accurately.
• Support environmental services with setup of meeting spaces.
• Maintain calm, professional presence on shift.

Skills

Customer service

Hospitality

Administrative tasks

Communication skills

Education

High school diploma

Clerical training

Tools

Microsoft Office

Job description

The Grand Lodge at Hillcrest Country Estates, 6021 Grand Lodge Ave, Papillion, Nebraska, United States of America

Job Description

Posted Monday, August 3, 2026 at 6:00 AM

Concierge – Hillcrest Grand Lodge

Location: 6021 Grand Lodge Ave, Papillion, NE 68133
Service Line: Hillcrest Grand Lodge
Schedule: Friday and Saturday - 11:00pm - 7:00am

Hillcrest Health & Living is looking for a friendly, dependable, and customer-focused Concierge to join our team at Hillcrest Grand Lodge in Papillion, NE.

Hillcrest Grand Lodge is part of the Hillcrest Country Estates campus and offers a warm, welcoming senior living environment focused on comfort, connection, hospitality, and meaningful daily experiences. Our team works together to create an environment where residents, families, guests, and visitors feel supported from the moment they walk through the door.

At Hillcrest, our mission is simple: Inspiring people to live their best lives. As a Concierge, you will help bring that mission to life by providing personalized service, supporting daily operations, and creating a positive first impression for residents, families, visitors, vendors, and team members.

What You’ll Do

As the Concierge, you will support the weekend and evening operation of Grand Lodge Concierge Services while assisting residents, families, visitors, and team members with professionalism and care.

You will:

Greet residents, families, visitors, outside vendors, and team members in a friendly and professional manner.

Manage incoming calls, visitors, and vendor interactions.

Assist residents with personalized services, questions, concerns, and daily needs.

Serve as a liaison for residents by helping communicate maintenance issues, service needs, and other concerns.

Maintain the shift Daily Activity Log accurately and timely.

Monitor security cameras and conduct security checks throughout common areas.

Complete the Oasis Spa end-of-day checklist.

Complete trash removal and assist with housekeeping, culinary, salon, and spa laundry as needed.

Assist the Administrator and Sales team with clerical and office management support as needed.

Clean the lobby, administrative area, theater, and other assigned spaces as needed.

Support Assisted Living and Memory Support areas as needed.

Assist Environmental Services with setup and takedown of meeting rooms and Grand Hall.

Maintain a calm, professional, and service-focused presence during each shift.

What We’re Looking For

We are looking for someone who is welcoming, organized, and able to provide excellent customer service in a senior living environment.

The right candidate will be dependable, professional, and comfortable balancing resident support, phone calls, visitors, clerical tasks, and operational needs. This role is a great fit for someone who enjoys helping others, stays calm under pressure, and takes pride in creating a positive experience.

Ideal candidates will have:

At least one year of experience in administrative, business office, customer service, hospitality, senior living, or similar work preferred.

Strong customer service and communication skills.

A warm, professional, and respectful approach with residents, families, visitors, vendors, and team members.

Strong attention to detail with logs, clerical tasks, follow-up, and daily responsibilities.

Ability to stay organized while managing multiple priorities in a fast-paced environment.

Comfort handling resident concerns, service requests, and emotionally sensitive situations with patience and professionalism.

A dependable, team-first attitude with willingness to assist where needed.

Comfort using computer software, Microsoft Office, phones, cameras, and office resources efficiently.

Education & Credentials

High school diploma or equivalent required.

Post-high school clerical training or business-related education preferred.

Previous administrative, customer service, hospitality, senior living, or business office experience preferred.

Knowledge of Microsoft Windows and Microsoft Office preferred.

Why Hillcrest?

At Hillcrest Grand Lodge, the Concierge is often the first person residents, families, visitors, and vendors interact with. Your work helps create a welcoming environment, supports resident satisfaction, and keeps daily operations running smoothly.

This role is ideal for someone who enjoys serving others, building positive relationships, and being part of a team that helps residents feel supported, comfortable, and at home.

What Hillcrest Offers

Multiple health insurance plan options.

Vision, dental, and life insurance.

Professional development support, including tuition reimbursement, certifications, and career-growth programs.

Dayforce Wallet, allowing you to choose when you get paid.

Gym membership reimbursement and partner discounts.

Opportunities to grow within a mission-driven senior care organization.

Physical & Other Requirements

Must be able to speak, read, and write English.

Must be able to independently lift up to 35 pounds.

Must be able to perform repetitive sitting, bending, standing, walking, reaching, and movement as needed.

Must be flexible, calm, and professional in stressful or changing situations.

Must be able to work in a fast-paced environment with strong attention to detail.

Must be able to utilize technology, office systems, phones, and community resources efficiently and effectively.

Other duties as assigned.

Ready to Create a Welcoming Experience?

Join Hillcrest Health & Living and help us continue inspiring people to live their best lives through meaningful service, hospitality, and connection.

The Grand Lodge at Hillcrest Country Estates, 6021 Grand Lodge Ave, Papillion, Nebraska, United States of America