Concierge - Breakfast Attendant

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to enhance the guest experience. This role is pivotal in ensuring guests enjoy their stay, offering personalized assistance and local insights. You will be the friendly face that guests turn to for advice on dining, entertainment, and more. With a commitment to quality and integrity, this position promises growth opportunities within a supportive team. Join a culture that values associates and fosters a fun, engaging work environment, where your contributions are recognized and appreciated.

Benefits

Medical/Dental/Vision Plans

Life Insurance

Disability Options

Tuition Assistance

401K

Discounted Hotel Rates

Training Opportunities

Career Advancement

Qualifications

• Strong customer service skills with a passion for helping others.
• Ability to communicate effectively and professionally.

Responsibilities

• Respond to guest requests and ensure satisfaction.
• Provide information about local attractions and amenities.
• Monitor guest well-being and safety in the club lounge.

Skills

Customer Service

Communication Skills

Problem Solving

Knowledge of Local Attractions

Education

High School Diploma

Hospitality Management Degree

Job description

Description

We are hiring a Concierge.

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge plays a vital role in providing guests with a memorable "Guest Experience." You are the go-to person for guests seeking ideas to make their visit exceptional, armed with knowledge of local attractions to ensure a memorable stay.

The Role:

1. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
2. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
3. Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
4. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
5. Contact appropriate departments (e.g., Bellperson, Housekeeping) to resolve guest calls, requests, or problems.
6. Review shift logs/daily memo books and document pertinent information.
7. Monitor the club lounge for seating availability, service, safety, and guest well-being.
8. Report accidents, injuries, and unsafe conditions; complete safety training and certifications.
9. Follow all company policies, maintain a professional appearance, ensure confidentiality, and protect company assets.
10. Welcome and acknowledge guests, anticipate their needs, assist individuals with disabilities, and thank guests sincerely.
11. Communicate clearly and professionally, prepare accurate written documents, and use appropriate telephone etiquette.

Why Our Associates Like Working Here:

Benefits (Full-Time Associates): We offer competitive wages and a comprehensive benefits package including medical/dental/vision plans, life insurance, disability options, tuition assistance, 401K, discounted hotel rates, and opportunities for training and career advancement.

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We value our associates and strive to create a great work environment. At Concord, you are valued, and our "Associate First" policy reflects our commitment to your development. We engage with our team through various fun activities and initiatives.

If you take pride in your work, the hotel, and your employer, and aim to exceed guest expectations, we want to hear from you. This position offers growth opportunities within a supportive team environment. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer complies with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality