Concierge Associate

Dover Street Market La Llc; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Dover Street Market La Llc is seeking a Concierge Associate to support seamless store operations and deliver exceptional luxury customer service in Los Angeles. You will handle mail orders, deliveries, and communications with sales and VIP teams, while upholding in-store standards and driving profitability.

The role requires strong English communication, a proactive, organized approach, and flexibility to work days, evenings, weekends, or holidays as needed to meet store needs.

Qualifications

• Retail and/or customer service experience in luxury setting (1+ years).
• Excellent written and verbal communication skills.
• Strong problem-solving skills.
• Collaborative spirit and proactive attitude.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Process mail orders and approvals and keep relevant teams informed.
• Log all incoming deliveries and keep recipients informed.
• Administer and control the cost of couriers, shipping, alterations, and dry cleaning.
• Communicate with sales staff and VIP department to support their customer interactions.
• Answer incoming calls and take messages; handle customer phone enquiries.
• Update the events calendar with product launches and merchandise drops; keep the team informed.
• Assist Concierge Supervisor with stationery orders.

Skills

Communication

Organization

Time management

Problem solving

Teamwork

Adaptability

Job description

Job Overview:The Concierge Associate is a highly engaged and skilled worker who is the operational consistency for store. This involves participating in a number of different BOH tasks to meet the operational goals of the building. The ideal candidate possesses the ability to immerse themselves in all aspects of business, ensuring meticulous attention to detail. The Concierge Associate is responsible for improving the performance of the store by increasing sales and maximizing profitably through supporting and developing the store team's in-store operation standards.Key Responsibilities:Processing all mail orders and approvals and keeping the relevant teams informedLogging all incoming deliveries and keeping the recipients informed.Administering and controlling the cost of couriers, shipping, alterations, and dry cleaningEnsuring communication with all sales staff as well as the VIP department maintaining support for them in their sales with their customersReception: answer all incoming calls and take messages. Deal with customer phone enquiriesEnsuring the Dover Street Market customer service is exemplaryEnsuring email enquiries are dealt with daily and with a sense of urgency.To fully update the events calendar with product launch dates, and specific merchandise drops and to ensure the team is fully updated also.Helping the Concierge Supervisor with stationery ordersKey Skills:A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.A self-starter, able to set the standard by their own professionalism and attitude.Structured and organized but nonetheless be approachable and have a flexible outlook.Willingness to work hard and always have the intention to drive the business forward.Being able to work on several tasks at a time.Capable of working to deadlines/ability to prioritize / optimal time managementKey Requirements:Retail and/or customer service experience with a luxury setting for 1+ yearsExcellent written and verbal communication skillsStrong problem-solving skillsCollaborative spirit and proactive attitudeAbility to work a flexible schedule based on department and store/company needs which may include days, evenings, weekends, and/or holidays. Regular, dependable attendance and punctuality are required.