Concierge Associate

Dover Street Market Los Angeles; Los Angeles (CA); On-site; USD 38,000 - 60,000; Full time

Job summary

Dover Street Market Los Angeles is seeking a Concierge Associate to be the operational backbone of the store. You will support BOH tasks, coordinate deliveries, and ensure exceptional customer service across sales and VIP teams.

Ideal candidates have 1+ years in luxury retail or customer service, strong communication, and a proactive, collaborative attitude. The role requires a flexible schedule with weekend and holiday coverage.

Qualifications

• Retail and/or customer service experience with a luxury setting is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Collaborative spirit and proactive attitude.
• Flexible schedule including days, evenings, weekends, and/or holidays.

Responsibilities

• Process all mail orders and approvals and keep relevant teams informed.
• Log all incoming deliveries and notify recipients.
• Control costs of couriers, shipping, alterations, and dry cleaning.
• Maintain communication with sales staff and VIP department to support sales.
• Answer all incoming calls and take messages; handle customer inquiries by phone.
• Ensure Dover Street Market customer service is exemplary.
• Handle daily email inquiries with urgency.
• Update events calendar with product launches and merchandise drops and keep the team informed.
• Assist Concierge Supervisor with stationery orders.

Skills

Customer service

Communication

Time management

Multi-tasking

Problem-solving

Team collaboration

Job description

Job Overview

The Concierge Associate is a highly engaged and skilled worker who is the operational consistency for store. This involves participating in a number of different BOH tasks to meet the operational goals of the building. The ideal candidate possesses the ability to immerse themselves in all aspects of business, ensuring meticulous attention to detail. The Concierge Associate is responsible for improving the performance of the store by increasing sales and maximizing profitably through supporting and developing the store team's in-store operation standards.

Key Responsibilities

• Processing all mail orders and approvals and keeping the relevant teams informed
• Logging all incoming deliveries and keeping the recipients informed.
• Administering and controlling the cost of couriers, shipping, alterations, and dry cleaning
• Ensuring communication with all sales staff as well as the VIP department maintaining support for them in their sales with their customers
• Reception: answer all incoming calls and take messages. Deal with customer phone enquiries
• Ensuring the Dover Street Market customer service is exemplary
• Ensuring email enquiries are dealt with daily and with a sense of urgency.
• To fully update the events calendar with product launch dates, and specific merchandise drops and to ensure the team is fully updated also.
• Helping the Concierge Supervisor with stationery orders

Key Skills

• A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
• A self-starter, able to set the standard by their own professionalism and attitude.
• Structured and organized but nonetheless be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Capable of working to deadlines/ability to prioritize / optimal time management

Key Requirements

• Retail and/or customer service experience with a luxury setting for 1+ years
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Collaborative spirit and proactive attitude
• Ability to work a flexible schedule based on department and store/company needs which may include days, evenings, weekends, and/or holidays. Regular, dependable attendance and punctuality are required.