Front Office Supervisor

Front Office Supervisor; United States; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Zero-cost healthcare

401(k) retirement

Paid time off

Parental leave

Free room nights

Employee meals

Onsite parking

Job summary

Rosewood Hotel Group is seeking a Front Office Supervisor for Rosewood Calistoga to lead the Front Desk, Concierge, Bell, Valet, and PBX teams during shifts, ensuring guests receive exceptional service in a luxury resort setting.

You will mentor and coach colleagues, resolve guest concerns, and coordinate with other departments to maintain seamless guest experiences and high service standards.

Qualifications

• Experience in front office leadership within luxury hotel or resort.
• Strong guest service mindset with coaching skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Lead and support Front Office operations during assigned shifts, ensuring exceptional guest service and seamless execution of daily activities.
• Supervise, coach, and motivate Front Desk, Concierge, Bell, Valet, and PBX associates while fostering a positive team culture.
• Serve as the primary escalation point for guest concerns, resolving issues professionally and creating service recovery opportunities.
• Coordinate closely with resort departments to ensure timely communication and a seamless guest experience across all touchpoints.
• Monitor operational standards, arrivals, departures, VIP guests, and special requests to ensure personalized service delivery.
• Support training, scheduling, performance management, and continuous improvement initiatives that drive operational excellence.

Skills

Leadership

Guest services

Team mentoring

Communication

Job description

Front Office Supervisor: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Front Office team is at the center of the guest journey, creating exceptional arrivals, departures, and personalized experiences throughout every stay. As the hub connecting guests with all resort services, the team works collaboratively with Concierge, Butler, Bell, Valet, PBX, Housekeeping, Engineering, and Resort Operations to ensure seamless service delivery and memorable guest experiences.

The Front Office Supervisor plays a key leadership role in supporting daily operations while fostering a culture of service excellence, teamwork, and accountability.

YOUR ROLE

As a Front Office Supervisor, you will oversee daily Front Office operations and provide leadership for the Front Desk, Concierge, Bell, Valet, and PBX teams during your assigned shift. You will lead by example, ensuring exceptional guest service standards are consistently delivered while supporting associates, resolving guest concerns, and maintaining efficient operations.

This role combines hands‑on guest engagement with operational leadership and is ideal for someone who is passionate about hospitality, enjoys developing teams, and thrives in a fast‑paced luxury environment.

HOW YOU’LL MAKE THE PLACE

• Lead and support Front Office operations during assigned shifts, ensuring exceptional guest service and seamless execution of daily activities.
• Supervise, coach, and motivate Front Desk, Concierge, Bell, Valet, and PBX associates while fostering a positive team culture.
• Serve as the primary escalation point for guest concerns, resolving issues professionally and creating service recovery opportunities.
• Coordinate closely with resort departments to ensure timely communication and a seamless guest experience across all touchpoints.
• Monitor operational standards, arrivals, departures, VIP guests, and special requests to ensure personalized service delivery.
• Support training, scheduling, performance management, and continuous improvement initiatives that drive operational excellence.

COULD THIS BE YOU?

• You are passionate about luxury hospitality and creating exceptional guest experiences.
• You are a confident and approachable leader who enjoys mentoring and developing team members.
• You possess strong communication, organizational, and problem‑solving skills.
• You thrive in a fast‑paced environment and can effectively manage multiple priorities while maintaining attention to detail.
• You remain calm, professional, and solution‑oriented when handling guest concerns and operational challenges.
• You bring previous Front Office, Guest Services, or hospitality leadership experience, preferably within a luxury hotel or resort environment.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 16 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long‑lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The wage for this position is $31.75 hourly. This is the pay range that the company expects to pay for this position. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.