Concierge - Museum House

Greystar; Seattle (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Housing discount

Cell phone allowance

Performance bonuses

Benefits package

Job summary

Greystar's Museum House in Seattle seeks an experienced Concierge to welcome residents and guests, answer inquiries, and ensure a high level of service within a vibrant First Hill community.

This role offers housing discounts at Greystar-managed communities, a cell phone allowance, monthly bonus incentives, and a comprehensive benefits package.

Qualifications

• Experience in hospitality or guest services.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Greet prospects and residents and assist with inquiries.
• Answer and route phone calls.
• Maintain the guest suite schedule and cleanliness for arrivals.
• Ensure clubhouse amenities are in tour condition before opening.
• Maintain relationships with concierge vendors and local area information.
• Coordinate loading dock/move-ins/move-outs scheduling and tracking.

Skills

Customer service

Hospitality

Job description

About Greystar

GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit www.greystar.com.

Job Description

Museum House has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Museum House, located in the First Hill Neighborhood, features extensive amenities, including rotating art installations and a rooftop pool. The community consists of 06 apartments in two towers, with studios, 1, 2, and 3 bedroom homes that were sustainably designed to contribute to one of the largest decarbonization projects in North America.

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

Key Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Physical Demands

Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Compensation

The hourly range for this position is $23.00 - $27.00.

Additional Compensation

• Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Eligibility

Greystar will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity and Diversity

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Core Values

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving the time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.