Resident Service Coordinator - Soma Towers

Greystar; Bellevue (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Housing discounts

Cell phone allowance

Monthly bonus incentives

Robust benefits package

Job summary

Soma Towers, managed by Greystar, has an immediate opening for an experienced Concierge in Bellevue. The Resident Services Coordinator provides excellent customer service to prospective tenants, current residents and property staff, and supports resident activities to promote a quality living experience.

Responsibilities include greeting visitors, answering calls, maintaining guest suites, and coordinating resident events.

Qualifications

• Excellent customer service and ability to interact with a diverse group of people.
• Professional in dress and verbal/written communication.
• Strong organizational skills with high attention to detail.
• Knowledge of the local neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsibilities

• Being part of a team and having fun while providing excellent customer service.
• Greets prospects and residents as they enter the office/leasing area and ensures comfort while they speak with a team member.
• Answers phone calls and routes to the appropriate team member.
• Maintains the guest suite schedule for proper payment and cleanliness on arrival.
• Ensures clubhouse amenities are in tour condition before leasing office opens.

Skills

Excellent customer service

Professional in dress & communication

Strong organizational skills

Neighborhood knowledge

Computer literacy (basic software)

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business.

JOB DESCRIPTION SUMMARY

Soma Towers has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Two luxury high-rises total 273 units with 16 Commercial spaces. Iconic architecture and smart design combine with motivated, savvy, and conscious planning to make Soma Towers the most inspired apartment community in the heart of the Central Business District in Downtown Bellevue! Join our Innovative Team Today! The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

What your day might look like

• Being part of a team and having fun while providing excellent customer service


• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.


• Answers phone calls, routes all calls to the appropriate team member


• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival


• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.


• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

What we are looking for

• Excellent customer service and someone who can interact with a diverse group of people


• Professional in dress & communication skills


• Strong organizational skills with high attention to detail


• Knowledge about the neighborhood to assist residents and guests


• Proficiency in using computers, internet, and basic software

Additional responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.


• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.


• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.


• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.


• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.


• Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.


• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.


• Prepares weekly maintenance report to verify resident requests are being completed.


• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Physical Demands

Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends and holidays.

Compensation

The hourly range for this position is $23.00 - $26.00. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.


• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.


• Generous Paid Time off.


• All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.


• Plus your birthday off after 1 year of service!


• Additional vacation accrued with tenure.


• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.


• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).


• 401(k) with Company Match up to 6% of pay after 6 months of service.


• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).


• Employee Assistance Program.


• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.


• Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

EEO Statement

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

CORE VALUES

Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

ABOUT GREYSTAR (Additional)

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.