CONCIERGE AMBASSADOR

Compass Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Concierge Ambassador, where your role is pivotal in creating a welcoming atmosphere for clients and guests. This position involves managing the switchboard, overseeing catering orders, and ensuring compliance with sanitation standards. You will train and mentor staff, maintain strong client relationships, and contribute to the overall success of events. This is an incredible opportunity to grow in a vibrant hospitality environment that values passion and dedication. If you are committed to delivering exceptional service and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• Minimum of five years’ experience in hospitality services.
• Proficient in MS Office and strong organizational skills.

Responsibilities

• Supervise, train, and coach fellow associates.
• Manage conference space and ensure guest satisfaction.
• Communicate effectively with service teams and clients.

Skills

Hospitality Services

Event Planning

Communication Skills

Organizational Skills

Customer Service

Education

Bachelor's Degree

Tools

MS Office

EMS

Job description

Flik Hospitality Group

Salary: $23-$25/hr

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

As a Concierge Ambassador, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers and employees. You will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit.

Essential Duties and Responsibilities:

1. Helps to supervise, train and coach fellow associates.
2. Assists with planning, supporting, and executing special events.
3. Helps overseeing all catering orders.
4. Helps manage Conference space and meeting rooms.
5. Strong understanding of the reservation system.
6. Communicates with all service teams, provides details, standards, and information.
7. Maintains excellent relationship with Clients.
8. Ensures compliance with proper sanitation and cleaning standards.
9. Follows the budget and identifies new ways to improve the business.
10. Provide a consistent high-level service in all areas to ensure guest satisfaction.
11. Train and mentor staff to deliver Platinum Service in every guest interaction.
12. Adjust and make recommendations to processes when areas are not meeting standards.
13. Ensure staff are engaged and involved in individual and team building programs.
14. Able to build consensus and influence team members to achieve goals and objectives.
15. Exhibits superb organizational skills and can manage multiple tasks or projects simultaneously.
16. Responsible for reporting maintenance issues and cleanliness issues.
17. Proactively deal with inquiries and requests communicating with the team as needed.
18. Communicate effectively, displaying accuracy and attention to detail both in verbal and written communication.
19. Maintain a strong awareness of business activity and communicate all updates with your team.
20. Liaise with the team to ensure the smooth arrival of the host's clients.
21. Communicate effectively with team members and pass on necessary information to colleagues that may arise.

Preferred Qualifications:

1. Bachelor's Degree
2. Requires a minimum of five years’ experience in hospitality services including reception, conference, event planning, five-star hotels, airline industry.
3. Proficient computer skills including MS Office products including Word, Excel, and PowerPoint.
4. A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the Hospitality function.
5. Excellent oral and written communication skills.
6. Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.
7. Strong computer skills and knowledge of office technology equipment.
8. A good understanding of greeting clientele and the special role of a hospitality ambassador within a corporate environment.
9. Discreet, ethical, and committed to maintaining a high degree of confidentiality.
10. Act as a role model for staff members and always maintain a professional disposition.
11. Punctual, dependable, and dedicated to achieving excellence, down to the smallest of details.
12. Proficiency in computer software programs, including MS Office and EMS.

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits:

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Req ID: 1406528