Concierge - Airport Jet Center

Crescent Hotels & Resorts; Horseshoe Bay (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Life and Disability Insurance

Paid Time Off and Holiday Pay

Employee Discounts on Resort Amenities

Discounted Meals

Transportation and Housing Assistance

Career Development Opportunities

Job summary

Horseshoe Bay Resort is seeking a Jet Center Concierge to be the primary contact for private pilots, passengers, and resort guests at our Private Jet Center in the Texas Hill Country.

The role blends hospitality and aviation operations, coordinating FBO and front desk activities, and delivering world-class guest experiences in a fast-paced luxury setting. Flexible schedules, strong service orientation, and detail focus are essential.

Qualifications

• Must be at least 21 years of age and have a high school diploma or GED.
• Experience in hospitality, aviation, resort, or concierge environments is preferred.
• Professional appearance and grooming standards required.

Responsibilities

• Welcome and assist private pilots, passengers, guests, and members with a hospitable approach.
• Coordinate transportation, reservations, guest requests and special accommodations.
• Schedule and track aircraft arrivals and departures using scheduling software.
• Monitor aviation communications and coordinate with pilots and ground services.
• Process fuel sales, service tickets, invoices, and payments accurately.
• Maintain daily operational records and documentation.
• Collaborate with Front Office, Valet, Transportation, Security, and other departments to ensure seamless guest experiences.
• Uphold luxury hospitality standards and comply with safety procedures.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Microsoft Office

Aviation Scheduling

Operational Records

Team Collaboration

Schedule Flexibility

Education

High School diploma or GED

Some college or better

Tools

Aviation scheduling software

POS systems

Job description

Jet Center Concierge

Horseshoe Bay Resort | Private Jet Center

Position Overview

Horseshoe Bay Resort is seeking a highly professional and service-focused Jet Center Concierge to serve as the primary point of contact for private pilots, aircraft passengers, resort members, and guests arriving through our full-service Private Jet Center. Located at one of the premier private aviation facilities in the Texas Hill Country, the Jet Center features a 6,000-foot lighted runway, full-service terminal, aircraft parking, fueling services, and pilot amenities. This position is responsible for delivering exceptional guest experiences while coordinating daily Fixed Base Operator (FBO) and front desk operations. The ideal candidate thrives in a fast-paced hospitality and aviation environment, demonstrates strong attention to detail, and is committed to providing world-class service that reflects the luxury standards of Horseshoe Bay Resort.

Essential Duties And Responsibilities

Guest & Member Services

• Welcome and assist private pilots, aircraft passengers, resort guests, and members with a professional and hospitable approach.
• Serve as the first point of contact for all Jet Center visitors, both in person and over the phone.
• Coordinate transportation, resort reservations, guest requests, and special accommodations.
• Deliver exceptional customer service while proactively resolving guest concerns and service issues.

Flight & Aviation Coordination

• Schedule and track aircraft arrivals and departures using aviation scheduling software.
• Monitor aviation communication systems, including email, radios, and flight notifications.
• Coordinate with pilots, crew members, and ground service providers to ensure efficient operations.
• Support transient and based aircraft operations, including parking assignments and service coordination.

FBO Operations Support

• Process fuel sales, service tickets, invoices, and payment transactions accurately.
• Assist with fuel inventory tracking, reconciliation, and reporting.
• Coordinate aircraft services including fueling, lavatory servicing, ground power needs, hangar space inquiries, and ramp services.
• Maintain accurate operational records and documentation.

Resort & Guest Experience Coordination

• Partner with Front Office, Valet, Transportation, Security, and other resort departments to ensure seamless guest arrivals and departures.
• Promote resort amenities, activities, dining outlets, golf experiences, and special events.
• Assist guests transitioning between the Jet Center and the resort experience.

Safety & Compliance

• Complete all required FAA, FBO, resort, and safety training programs.
• Adhere to all Jet Center operating procedures, aviation safety practices, and company policies.
• Maintain awareness of ramp safety, guest security, and operational compliance standards.

Facility Standards

• Ensure the Jet Center lobby, reception area, pilot lounge, conference room, and guest-facing spaces remain clean, organized, and professional.
• Monitor supply levels and report maintenance or facility concerns promptly.
• Uphold luxury hospitality standards at all times.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Valid driver's license with an acceptable driving record.
• Previous customer service, hospitality, aviation, hotel, or concierge experience preferred.
• Experience in FBO, airport, aviation, resort, or luxury service environments is highly desirable.
• Professional appearance and adherence to grooming and uniform standards required.

Knowledge, Skills & Abilities

• Exceptional guest service and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency in Microsoft Office applications and point-of-sale systems.
• Ability to learn aviation scheduling and operational software.
• Strong attention to detail and accuracy with financial transactions and operational records.
• Ability to work independently and collaboratively with multiple departments.
• Schedule flexibility, including evenings, weekends, holidays, and peak travel periods.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to lift, push, or pull up to 50 pounds.
• Ability to safely operate resort- and airport-related vehicles as required.

Benefits (Full-Time)

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life and Disability Insurance
• Paid Time Off and Holiday Pay
• Employee Discounts on Resort Amenities
• Discounted Meals
• Transportation and Housing Assistance (where applicable)
• Career Development and Advancement Opportunities

Why Join Horseshoe Bay Resort?

Become part of a premier destination resort that offers guests a unique luxury travel experience - from touchdown to check-in. Our Private Jet Center provides personalized service, premier aviation amenities, fueling services, aircraft accommodations, and direct access to one of Texas' most distinguished lakeside resorts.

Qualified candidates who are passionate about hospitality, aviation, and delivering exceptional guest experiences are encouraged to apply.

Education

Required

• High School or better

Preferred

• Some college or better

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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