Concierge/Administrative Assistant

Vicar; Ponte Vedra Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Holiday Bonus

Scholarship Opportunities

Free Lunch

Employee Recognition Programs

Medical, Dental, Vision Insurance

Retirement Savings Plan

Paid Time Off

Life Insurance

Job summary

Vicar's Landing in Ponte Vedra Beach, FL seeks a Concierge / Administrative Assistant to welcome residents, visitors, and team members while delivering essential administrative support to leadership and departments.

In this onsite role, you will handle correspondence, phone calls, mail, and records; coordinate communications; and assist with events, projects, and hurricane preparedness. Strong customer service and detail focus are required.

Qualifications

• Three or more years of experience in administrative, receptionist, concierge, or customer service roles.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Ability to manage competing priorities while maintaining a positive and professional demeanor.
• Commitment to delivering exceptional customer service and confidentiality.

Responsibilities

• Serve as a welcoming and professional resource for residents, visitors, vendors, and team members.
• Provide administrative support to executive leadership and administrative departments through correspondence, reports, mail processing, and document preparation.
• Answer and direct phone calls, respond to inquiries, and connect residents and guests with the appropriate departments and services.
• Coordinate incoming and outgoing mail, package distribution, shipping services, and related resident communications.
• Maintain resident databases, directories, records, and community communication platforms, ensuring information is accurate and up to date.
• Support community initiatives, events, publications, and administrative projects as assigned.
• Assist with emergency preparedness activities, including maintaining documentation and supporting hurricane preparedness processes.
• Learn and utilize community software programs and technology tools to support resident services and operational excellence.

Skills

Administrative experience

Organizational skills

Microsoft Office

Verbal and written communication

Multitasking / prioritization

Confidentiality

Education

High school diploma or equivalent

Tools

Resident management systems

Job description

Concierge / Administrative AssistantPonte Vedra Beach, FL | OnsiteAbout This RoleAs a Concierge / Administrative Assistant, you are often the first point of contact for residents, visitors, team members, and prospective residents. This role helps create a welcoming, organized, and responsive experience by providing exceptional customer service and administrative support to residents, executive leadership, and the broader community. Success in this role means building trusted relationships, managing multiple priorities with professionalism, and ensuring daily operations run smoothly and efficiently.What You'll DoServe as a welcoming and professional resource for residents, visitors, vendors, and team members.Provide administrative support to executive leadership and administrative departments through correspondence, reports, mail processing, and document preparation.Answer and direct phone calls, respond to inquiries, and connect residents and guests with the appropriate departments and services.Coordinate incoming and outgoing mail, package distribution, shipping services, and related resident communications.Maintain resident databases, directories, records, and community communication platforms, ensuring information is accurate and up to date.Support community initiatives, events, publications, and administrative projects as assigned.Assist with emergency preparedness activities, including maintaining documentation and supporting hurricane preparedness processes.Learn and utilize community software programs and technology tools to support resident services and operational excellence.Skills You NeedMust-Have SkillsHigh school diploma or equivalent.Three or more years of experience in an administrative, receptionist, concierge, or customer service role.Strong organizational skills with exceptional attention to detail.Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.Excellent verbal and written communication skills.Ability to manage competing priorities while maintaining a positive and professional demeanor.Strong interpersonal skills and a commitment to delivering exceptional customer service.Ability to maintain confidentiality and exercise sound judgment.Nice-to-Have SkillsExperience working in senior living, hospitality, healthcare, or luxury residential communities.Notary Public certification or willingness to obtain certification.Experience working with resident management systems or community platforms.Experience supporting executive leaders or administrative departments.Bilingual communication skills.Education: Degree not required if you have relevant skills and experience.How You'll Grow HereIn your first 12-24 months, you'll have opportunities to:Expand your knowledge of senior living operations and resident services.Develop expertise in administrative operations, community communications, and customer experience.Build skills in technology platforms, project coordination, and executive support.Participate in professional development and ongoing training opportunities.Take on expanded responsibilities supporting community initiatives and operational excellence.Compensation & BenefitsPay: Competitive compensation based on experience, skills, and qualifications.Additional CompensationHoliday BonusScholarship OpportunitiesFree LunchEmployee Recognition ProgramsBenefits SnapshotMedical, Dental, and Vision InsuranceRetirement Savings PlanPaid Time OffEmployee Assistance ProgramLife Insurance and Supplemental BenefitsProfessional Development OpportunitiesWHY VICAR'S LANDING?At Vicar's Landing, every team member plays an important role in creating an exceptional living experience for our residents. As a Concierge / Administrative Assistant, you'll serve as a trusted resource and welcoming presence for residents, visitors, and team members while helping support the daily operations that keep our community running smoothly.When you join our team, you become part of a culture built on respect, teamwork, and hospitality. You'll work alongside dedicated professionals, develop valuable customer service and administrative skills, and make a meaningful difference in the lives of residents every day.If you're looking for a rewarding role where your contributions matter, your work is valued, and every day brings an opportunity to serve others, we'd love to meet you!Equal Opportunity EmployerVicar's Landing is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing equal employment opportunities for all employees and candidates.