Concierge & Administrative Assistant

Farrow & Ball; Massachusetts; Remote; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Colour Consultancy Concierge & Administrative Assistant to enhance client experiences remotely. This part-time role involves real-time customer support, transaction management, and administrative tasks, ensuring seamless operations for high-value sales. The ideal candidate will possess exceptional customer service skills and a strong sales awareness, contributing to the luxury brand's mission of delivering outstanding service. Join a dynamic team that values individual contributions and fosters a supportive work environment.

Benefits

Competitive salary

401K scheme matched by F&B

Generous staff discount

Employee Assistance Programme

Company Sick Pay

Life Assurance

Qualifications

• Experience in sales support or customer engagement is preferred.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Facilitate immediate payment processing for Colour Consultancy services.
• Serve as the first point of contact for Colour Consultancy inquiries.
• Assist with booking and coordinating CC appointments.

Skills

Exceptional Customer Service

Strong Administrative Skills

Excellent Communication

Problem-Solving Abilities

Sales Awareness

Job description

Farrow & Ball - Colour Consultancy Concierge & Administrative Assistant, Home Based - North America (20 hours per week)

We are currently looking for a driven individual to join our team in Los Angeles as a Colour Consultancy Concierge & Administrative Assistant. This position is offered on a part-time basis, working remotely.

Farrow & Ball is a luxury British lifestyle brand renowned for richly pigmented paint and handcrafted wallpaper, using traditional print methods and high-quality ingredients. Established in Dorset in 1946, we now have 60 showrooms worldwide and a global network of stockists.

The success of our brand lies in our people—from craftsmen to showroom staff—who share a passion for delivering a positive, engaging experience to our customers.

The NA Colour Consultancy Concierge & Administrative Assistant plays a crucial role in providing a seamless luxury client experience. This role involves real-time customer support, transaction management, and administrative tasks to facilitate high-value sales and support the sales team in focusing on revenue-generating activities.

What We Expect From You

Key Responsibilities:

Luxury Client Concierge & Sales Support

• Real-Time Transaction Processing: Facilitate immediate payment processing for CC services to ensure a smooth booking experience.
• Customer Engagement & Appointment Inquiries: Serve as the first point of contact for Colour Consultancy inquiries via phone and email, providing a premium service experience.
• Client Retention & Outreach: Re-engage lapsing clients and assist in converting leads from brand ambassadors, events, and showroom referrals.

Administrative & Operational Support

• Appointment Scheduling: Assist with booking and coordinating CC appointments to optimize consultant availability.
• Lead Management: Track, prioritize, and follow up on client inquiries to ensure no sales opportunities are missed.
• Roster & Calendar Coordination: Support CCM in balancing consultant availability across markets and service offerings.
• Order Colour Tools: Ensure timely shipment of colour samples and materials to enhance the client experience.
• Data Tracking Management: Maintain transactional records and learnings from events and trial offerings to support business development.

Key Attributes:

• Exceptional Customer Service: Engage luxury clientele professionally and efficiently.
• Strong Administrative & Organizational Skills: Prioritize tasks, communicate effectively, and work independently.
• Excellent Communication & Problem-Solving Abilities: Resolve client issues and secure transactions quickly.
• Sales & Conversion Awareness: Experience in sales support or customer engagement with a focus on closing transactions is preferred.
• Farrow & Ball Product & Industry Knowledge (Preferred): Understanding of the brand’s luxury positioning and product offerings is a plus.

What You Can Expect From Us

• A competitive salary, reviewed annually based on individual performance
• 401K scheme matched by F&B
• Generous staff discount on F&B products
• Employee Assistance Programme with 24/7 support
• Company Sick Pay
• Life Assurance