Concierge Account Manager (R-20029)

Dun & Bradstreet in; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave up to 16 weeks

Paid sick time

Education assistance and training

Do Good Program: volunteer days &

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance for

spouse/partner & dependents

Job summary

Dun & Bradstreet is hiring a Concierge Account Manager in Jacksonville, FL. You will serve as a trusted advisor to clients, growing their spend through expanded product relationships and managing their credit files to help meet business objectives.

The role requires 4–6 years of relevant experience, a Bachelor's degree, and strong communication and sales skills. This is a full-time position within the Sales organization, offering comprehensive benefits and opportunities to expand services to

Qualifications

• 4–6 years of relevant experience in client/account management
• Bachelor's degree required; master's preferred
• Experience with credit management and sales is a plus

Responsibilities

• Develop strong relationships with clients as trusted advisor
• Retain and grow customers' annual spend through expanded product/service relationships
• Manage a customer's Dun & Bradstreet credit file and identify opportunities to grow their business
• Conduct needs-based assessments and provide non-technical insights
• Create action plans to improve risk-related scores and ratings
• Coach clients on credit policy basics and government contracting guidance
• Interpret credit reports to evaluate prospective vendors/customers and credit levels
• Additional duties as assigned

Skills

Business credit

Sales achievement

Independent worker

Sales pipeline

Communication skills

Problem solving

Collaboration

Education

Bachelor's Degree

Master's Degree Preferred

Tools

Salesforce

Job description

Concierge Account Manager (R-20029) (Sales)

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us! Explore opportunities at dnb.com/careers.

Essential Key Responsibilities

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients
• Retain and grow customer's annual spend through an expanded product or service-related relationship by providing world-class, in-depth service
• Manage a customer's Dun & Bradstreet credit file on their behalf, helping them to achieve their business objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help grow their business
• Complete a needs-based assessment with a customer in order to develop insights into the challenges faced by the customer organization; provide recommendations based on connection points to Dun & Bradstreet data in a non-technical manner
• Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the accuracy of their risk-related scores and ratings
• Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business credit report, guidance on steps to become a government contractor, and advice on how to separate business and personal
• Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business partners, to help determine whether to do business with a company and what level of credit to extend
• Additional duties as assigned

Education and Experience

• Years of Relevant Experience: 4 to 6 years
• Bachelor's Degree: Required
• Master's Degree Preferred

Essential Skills and/or Certifications

• Minimum of four (4) years of experience with business credit management
• Highly driven, focused and committed with a proven track record of consistent sales achievement
• Proven ability to work independently as well as a member of a team with flexibility to adapt and manage change effective in an ever-changing environment
• Ability to manage and report on opportunities throughout the various stages within the sales pipeline; Salesforce expertise a plus
• Ability to operate in a high velocity, metrics driven sales organization
• Positive "can do" attitude, sense of urgency and strong desire to be successful
• Strong phone presence with active listening, negotiation and closing skills
• Excellent verbal and written communications skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

• External Clients, Pre-sales, Account Managers, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

Equal Employment Opportunity (EEO) : Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here . We participate in E-Verify - The current poster can be found here .

Accommodations information for applicants with disabilities : Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.