Concierge

Catholic Health; West Islip (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Good Samaritan University Hospital, part of Catholic Health, is seeking a Customer Services team member to assist visitors with information and directions.

Responsibilities include patient information, way finding, facility information, assisting patients and visitors to destinations, and transport by wheelchair. A high school diploma, strong communication skills, basic computer knowledge, and BLS certification are required or preferred.

Qualifications

• High School diploma or equivalent.
• Ability to work independently.
• Excellent communication and interpersonal skills.
• Ability to stand for long periods.
• Willing to work in a stressful environment.
• Prior hospital or public-facing experience preferred.
• Basic computer skills.
• BLS certification (AHA) preferred.

Responsibilities

• Provide patient information
• Provide way finding
• Provide facility information
• Accompany patients and visitors to destinations
• Transport patients by wheelchair for discharge
• Screening and contact tracing of all visitors to the facility

Skills

Communication skills

Independence

Work under pressure

Basic computer skills

Education

High School diploma or equivalent

Tools

BLS Certification (AHA)

Job description

Overview

Good Samaritan University Hospital is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that is focused on evidence based practice, continual learning and exceptional quality of care.

Job Details

The GSUH Customer Services department covers the Main Entrance as well as the Baxter Entrance and provides visitors with way finding, patient information and facility information all in an effort to enhance the patient and visitor experience.

Responsibilities

• Provide patient information
• Provide way finding
• Provide facility information
• Accompany Patients and Visitors to their destinations
• Transport patients by wheelchair for discharge
• Screening and contact tracing of all visitors to the facility

Requirements

• High School diploma, equivalent or relative experience.
• Knowledge of departmental policies/procedures preferred.
• Ability to work independently required.
• Ability to stand for prolonged periods.
• Excellent communication and interpersonal skills required.
• Willing and able to work in a stressful environment.
• Prior hospital experience preferred. Prior experience in dealing with the public preferred.
• Physically able to stand for long periods and assist with transporting of patients as needed.
• Basic computer skills.
• BLS American Heart Association - BLS for Healthcare Providers

Salary Range

USD $24.00 - USD $26.00 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.