Concierge

Catholic Health Services; Town of Islip, Northern (NY, KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Good Samaritan University Hospital, part of Catholic Health, seeks a Patient Services Associate to assist visitors with information and directions. You will help patients and families navigate the facility and support discharge transport in a busy, community hospital setting.

Applicants should have a high school diploma, excellent communication skills, and the ability to work in a high-stress environment. BLS certification is preferred, with basic computer skills for clerical tasks.

Qualifications

• High School diploma or equivalent, relevant experience okay.
• Knowledge of departmental policies preferred.
• Ability to work independently required.
• Ability to stand for prolonged periods.
• Excellent communication and interpersonal skills required.
• Willing to work in a stressful environment.
• Prior hospital and public-facing experience preferred.
• Physical ability to stand long and assist with patient transport.
• Basic computer skills required, BLS certification preferred.

Responsibilities

• Provide patient information.
• Provide way finding.
• Provide facility information.
• Accompany patients and visitors to destinations.
• Transport patients by wheelchair for discharge.
• Screen visitors for facility protocols and contacts.

Skills

Customer service

Communication

Interpersonal skills

Independent work

Education

High School Diploma

BLS Certification

Tools

Basic computer skills

Job description

Overview

Good SamaritanUniversity Hospital is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that is focused on evidence based practice, continual learning and exceptional quality of care.

Job Details

The GSUH Customer Services department covers the Main Entrance as well as the Baxter Entrance and provides visitors with way finding, patient information and facility information all in an effort to enhance the patient and visitor experience.

Responsibilities

• Provide patient information
• Provide way finding
• Provide facility information
• Accompany Patients and Visitors to their destinations
• Transport patients by wheelchair for discharge
• Screening and contact tracing of all visitors to the facility

Requirements

• High School diploma, equivalent or relative experience.
• Knowledge of departmental policies/procedures preferred.
• Ability to work independently required.
• Ability to stand for prolonged periods.
• Excellent communication and interpersonal skills required.
• Willing and able to work in a stressful environment.
• Prior hospital experience preferred. Prior experience in dealing with the public preferred.
• Physically able to stand for long periods and assist with transporting of patients as needed.
• Basic computer skills.
• BLS American Heart Association - BLS for Healthcare Providers

Salary Range

USD $24.00 - USD $26.00 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.