Concierge

Provincial Senior Living; Vista (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Early payday access

Weekend hours

Paid training

Advancement opportunities

Meals

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a Concierge to welcome guests, residents and staff with a friendly, professional demeanor. You will manage calls, messages and general information while supporting daily front-desk operations and event setup.

Ideal candidates have 1–3 years of customer service experience, a high school diploma or GED, and the ability to assist with meals, scheduling, and tours in a senior living environment. EOE.

Qualifications

• One to three years customer service experience or training.
• Ability to greet guests, residents and employees professionally.
• Comfort handling calls, messages and directions with discretion.

Responsibilities

• Answer phones and reception duties as required.
• Greet residents and visitors, take messages, provide general information.
• Organize mail, meal tickets, and move-in/out rosters as needed.
• Schedule appointments and maintain neat front desk area.
• Support dining and events setup and assist with daily operations.

Skills

Customer service

Reception

Phone etiquette

Guest greeting

Education

High school diploma or GED

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022-2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Weekend Part-time hours (Saturday, Sunday, Monday)
• Paid training
• Opportunities for advancement
• Meals
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

Position Summary

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned. i.e. helping in our dining room, setting up for events, and maintaining first impressions at the entry of the building.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V

JOB CODE: 1009100