Concierge

Montage International; United States; On-site; USD 25,000 - 36,000; Part time

Job summary

The Montage International Concierge team is seeking a friendly and proactive Winter Seasonal Concierge to deliver exceptional guest experiences at our resort. You will greet guests, provide information on city and resort attractions, assist with reservations, and coordinate guest transportation while maintaining strong communication with hotel departments.

Ideal candidates have at least two years of guest service experience, a college degree preferred, and adeptness with MS Office.

Qualifications

• College degree preferred.
• Minimum two years’ experience in upscale hotel.
• Minimum two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Positive attitude and willingness to learn.
• Ability to work weekends, nights, and holidays.

Responsibilities

• Greet guests with a friendly and sincere welcome.
• Provide information on city and hotel attractions.
• Book reservations for resort guests and external facilities.
• Log guest requests and follow up.
• Keep abreast of daily arrivals and group activities.
• Coordinate with Reception and other departments.
• Log and deliver packages.
• Schedule hotel drivers and guest transportation with contracted vendors.

Skills

Upscale hotel experience

Guest service

Phone etiquette

Organization

Time management

MS Office

Adaptability

Dependable scheduling

Learning mindset

Education

College degree preferred

Tools

MS Office

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Concierge (Winter Seasonal)

SUMMARY

The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• - Greeting guests with friendly and sincere welcome
• - Providing information and assistance to guests regarding city and hotel attractions or points of interest
• - Booking reservations for guests both within the resort and at outside facilities
• - Properly logging guests requests and performing follow up with guests
• - Familiarizing oneself with each day’s arrival and group activities
• - Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
• - Ensuring any incoming and outgoing packages are logged and delivered appropriately
• - Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

QUALIFICATIONS

• - College degree preferred
• - Minimum of two years’ experience in an upscale hotel preferred
• - Minimum of two years’ experience in customer service
• - Excellent telephone etiquette
• - Exceptional guest recovery skills
• - Excellent organizational and time management skills
• - Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• - Must possess a positive attitude
• - Must be willing to participate in a learning environment
• - Must integrate company values throughout all interactions
• - Must be able to quickly and effectively adapt to using new software products
• - Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.