Concierge

GLL; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Access to a pension scheme

Health Assurance and counselling

Ride to Work bicycle scheme

Free annual eye tests

Discounted leisure centre membership

Job summary

GLL is seeking a full-time Concierge at Hough End Leisure Centre to deliver outstanding customer service. You will greet visitors, answer calls, process transactions, and assist with memberships while supporting the team to maintain a welcoming environment.

The role emphasises health & safety, IT literacy, and strong communication, with opportunities for career progression within a staff-owned cooperative that values community impact.

Qualifications

• Customer service experience preferred.
• Cash handling and basic transactions knowledge.
• Some administration experience is beneficial.

Responsibilities

• Be the first point of call for customers and respond to enquiries.
• Answer calls and handle transaction processing including direct debits.
• Assist with membership sales and enquiries to convert visits into memberships.
• Set up equipment and maintain centre cleanliness and organisation.
• Provide support to the team and deliver first‑class customer service.

Skills

Customer service

Cash handling

Administration

Team player

Health & safety

IT literacy

Communication skills

Tools

Direct debits

Job description

GLL is looking for full time Concierge at Hough End Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Customer service advisor job, it's a career.

As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. In this role you will respond to enquiries, converting them into memberships. Concierge's are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you’ll do:

• Be the first point of call for customers.
• Answer incoming calls to the centre.
• Deal with transactions including setting up direct debits and cash handling.
• Handle membership enquiries, including selling memberships to customers.
• Deliver first-class customer service.
• Answer customer queries.
• Set up equipment.
• Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.

Key attributes

• A can-do attitude.
• A real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• Good IT, literacy, numerical, and communication skills.
• Some experience of administration.
• Cash handling experience.
• As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet.

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part‑time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time.
• A flexible worker engagement by joining our flexible worker pool.

If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7‑day‑a‑week service, then a full‑time or part‑time permanent contract might be the right choice for you.

So if your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience and qualifications.