Concierge

Troon; Tuscaloosa (AL); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Service Charge

Employee Meals

Job summary

Westerfield Club, located in Tuscaloosa, AL, is seeking a part-time Concierge to serve as a local information source for members and assist with dining reservations, directions, and special arrangements. You will answer calls and emails, maintain event knowledge, and support Troon’s standards of service.

The ideal candidate has 2–3 years in hospitality, excellent communication skills, and a reliable attendance record.

Qualifications

• Two to three years of experience in the hospitality industry.
• Excellent verbal and written communication skills.
• Maintains regular and reliable attendance.

Responsibilities

• Serves as a local information source for members.
• Maintains expertise in club events, hours, and all other aspects of the club to ensure information accuracy.
• Assists the team in supplying Westerfield and Troon handouts, packets, and brochures.
• Assists members with various services, such as making dining reservations, providing directions, and other special arrangements.
• Assists members with questions and concerns, makes suggestions, and identifies possible solutions.
• Answers all incoming calls to the member service desk.
• Incorporates safe work practices in job performance.
• Organizes and responds to all resumes and applications.
• Provides timely responses to all emails and contact forms.
• Performs other duties as required.

Skills

Verbal communication

Written communication

Education

Bachelor's degree in Hospitality Management or related field

Job description

Westerfield Club, located in Tuscaloosa, AL, is pleased to announce an excellent career opportunity for a part-time Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Key Responsibilities

• Serves as a local information source for members.
• Maintains expertise in club events, hours, and all other aspects of the club to ensure information accuracy.
• Assists the team in supplying Westerfield and Troon handouts, packets, and brochures.
• Assists members with various services, such as making dining reservations, providing directions, and other special arrangements.
• Assists members with questions and concerns, makes suggestions, and identifies possible solutions.
• Answers all incoming calls to the member service desk.
• Incorporates safe work practices in job performance.
• Organizes and responds to all resumes and applications.
• Provides timely responses to all emails and contact forms.
• Performs other duties as required.

Minimum Qualifications

• Two to three years of experience in the hospitality industry.
• Excellent verbal and written communication skills.
• Maintains regular and reliable attendance.

Education and Experience

• Bachelor's degree in Hospitality Management or a related field.

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Additional Compensation – Eligibility for Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.