Concierge

Timbers Company; Town of Florida (NY); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

401K match

Health insurance

Dental

EAP

Life insurance

STD/LTD

Employee discount

HSA/FSA

Job summary

Timbers Company operates boutique hotels and resort communities, offering guests a high-touch experience in sought-after destinations. Our team guides visitors with hospitality excellence, from check-in to check-out, while coordinating with multiple departments to ensure seamless service.

We value attention to detail and proactive problem-solving, with a focus on personalized itineraries and local recommendations.

Qualifications

• Six months related experience and/or training or equivalent.
• Ability to present information effectively in one-on-one and small groups.
• Familiarity with databases, Internet, spreadsheets, and word processing software.

Responsibilities

• Greet guests in the lobby and provide a welcoming atmosphere.
• Check-in and check-out owners and guests using the Opera system.
• Address requests and issues, coordinating with other departments as needed.
• Build itineraries for owners/guests using the Alice program.
• Maintain knowledge of local activities and directions.
• Represent the brand and follow company guidelines.

Skills

Customer service

Communication skills

Attention to detail

Tools

Opera

Alice program

Job description

Our Company Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small-town hospitality that permeates Jupiter.

Primary Responsibilities

• Provides a friendly greeting in the lobby area upon anyone entering.
• Checks-in and checks-out owners and guests in our property management system, Opera.
• Handles all requests and issues professionally, dispatching other departments to assist accordingly.
• Provides pre-arrival assistance to owners and guests with their itineraries. Uses Alice program to build itineraries.
• Maintains a high level of knowledge regarding local activities, attractions, and directions.
• Follows all company guidelines and is an ambassador for the brand.

Skills/Experience

• Minimum six months related experience and/or training; or equivalent combination of education and experience.
• Ability to effectively present information in one-on-one and small group situations to owners, guests, and other employees of the organization.
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
• To be available to work evenings, nights, weekends and holidays.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Be a leader in customer service and build a program that ensures our owners and guests receive value and feel appreciated.

Conduct self in a professional manner.

Opera Cloud operating system. Knowledge in this program is a plus but not required.

Maintain extraordinary attention to detail and excellent time management skills. Requirement for acceptable job performance.

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

Benefits

• Company 401K 100% match up to 4%
• Florida Blue Health Insurance
• Aetna & Delta Dental
• Employee Assistance Program
• Company Paid Life Insurance, STD insurance, and LTD insurance
• Employee Discount Program
• Family Life Insurance
• HSA and FSA program