Concierge

Timbers Resorts; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K match up to 4%

Health insurance

Dental plans (Delta Dental)

Employee Assistance Program

Life Insurance, STD, LTD

Employee discount program

Family life insurance

HSA and FSA program

Job summary

Timbers Resorts in Jupiter, FL seeks a friendly Front Desk Associate to welcome guests and owners, manage check-in/out in Opera, and coordinate service requests with other departments. The role requires knowledge of Opera Cloud and strong local knowledge for itineraries.

You will assist with pre-arrival planning using Alice, provide area recommendations, and uphold Timbers' standards of hospitality, teamwork, and attentiveness in a dynamic resort environment.

Qualifications

• Minimum six months related experience and/or training; or equivalent combination of education and experience.
• Ability to present information in one-on-one and small group settings to owners, guests, and staff.
• Knowledge of database software, Internet software, spreadsheets and word processing software.
• Able to work evenings, nights, weekends and holidays.
• Versatility and willingness to adapt to changing priorities with enthusiasm.

Responsibilities

• Provides a friendly greeting in the lobby area upon anyone entering.
• Checks-in and checks-out owners and guests in Opera.
• Handles all requests and issues professionally, dispatching other departments to assist accordingly.
• Provides pre-arrival assistance to owners and guests with their itineraries using Alice.
• Maintains a high level of knowledge regarding local activities, attractions, and directions.
• Follows all company guidelines and is an ambassador for the brand.

Skills

Customer service

Communication

Time management

Flexibility

Problem solving

Tools

Opera Cloud

Database software

Internet software

Spreadsheet software

Word processing software

Job description

• Be Authentic

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small-town hospitality that permeates Jupiter.

Primary Responsibilities:

• Provides a friendly greeting in the lobby area upon anyone entering.


• Checks-in and checks-out owners and guests in our property management system, Opera.


• Handles all requests and issues professionally, dispatching other departments to assist accordingly.


• Provides pre-arrival assistance to owners and guests with their itineraries. Uses Alice program to build itineraries.


• Maintains a high level of knowledge regarding local activities, attractions, and directions.


• Follows all company guidelines and is an ambassador for the brand.

Be a leader in customer service and build a program that ensures our owners and guests receive value and feel appreciated.

Conduct self in a professional manner.

Opera Cloud operating system. Knowledge in this program is a plus but not required.

Maintain extraordinary attention to detail and excellent time management skills. Requirement for acceptable job performance.

Skills/Experience:

• Minimum six months related experience and/or training; or equivalent combination of education and experience.


• Ability to effectively present information in one-on-one and small group situations to owners, guests, and other employees of the organization.


• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.


• To be available to work evenings, nights, weekends and holidays.


• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Our Core Values:

• Be Authentic


• Practice Humility


• Cultivate Teamwork


• Value Time


• Be Trustworthy

Benefits:

• Company 401K 100% match up to 4%


• Florida Blue Health Insurance


• Aetna & Delta Dental


• Employee Assistance Program


• Company Paid Life Insurance, STD insurance, and LTD insurance


• Employee Discount Program


• Family Life Insurance


• HSA and FSA program