Concierge

Timbers Jupiter

Town of Florida (NY)

On-site

USD 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

401K 100% match up to 4%

Florida Blue Health Insurance

Aetna & Delta Dental

Employee Assistance Program

Company Paid Life Insurance

Employee Discount Program

Job summary

Timbers Jupiter, located in the Town of Florida, NY, is seeking a hospitality professional to provide exemplary service to owners and guests. Responsibilities include greeting guests, checking in/out, handling requests, and assisting with itineraries. Ideal candidates should have customer service experience, good communication skills, and knowledge of relevant software. The position may require evening, night, weekend, and holiday availability. Benefits include a 401K match, health insurance, and employee discounts.

Qualifications

Minimum six months related experience and/or training; or equivalent combination of education and experience.
Ability to effectively present information in one-on-one and small group situations.
Willingness to work evenings, nights, weekends, and holidays.

Responsibilities

Provides a friendly greeting in the lobby area upon anyone entering.
Checks-in and checks-out owners and guests in our property management system.
Handles all requests and issues professionally.

Skills

Customer service

Problem-solving

Time management

Communication

Knowledge of database software

Tools

Opera Cloud

Alice program

Database software

Spreadsheet software

Word Processing software

Job description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought‑after destinations in the world. We are passionate about creating remarkable experiences with world‑class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small‑town hospitality that permeates Jupiter.

Primary Responsibilities:

Provides a friendly greeting in the lobby area upon anyone entering.
Checks‑in and checks‑out owners and guests in our property management system, Opera.
Handles all requests and issues professionally, dispatching other departments to assist accordingly.
Provides pre‑arrival assistance to owners and guests with their itineraries. Uses Alice program to build itineraries.
Maintains a high level of knowledge regarding local activities, attractions, and directions.
Follows all company guidelines and is an ambassador for the brand.

Skills/Experience:

Minimum six months related experience and/or training; or equivalent combination of education and experience.
Ability to effectively present information in one‑on‑one and small group situations to owners, guests, and other employees of the organization.
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
To be available to work evenings, nights, weekends and holidays.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Be a leader in customer service and build a program that ensures our owners and guests receive value and feel appreciated.

Conduct self in a professional manner.

Opera Cloud operating system. Knowledge in this program is a plus but not required.

Maintain extraordinary attention to detail and excellent time management skills. Requirement for acceptable job performance.

Our Core Values: