Concierge

Sunrise Senior Living Mgmt Inc; San Francisco (CA); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

PTO & holidays

myFlexPay

Tuition reimbursement

Employee assistance

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors while ensuring a safe, organized community experience. You will answer calls, route messages, assist with move‑in processes and coordinate with the Sales team on inquiries.

The role emphasizes hospitality, front desk upkeep, and supporting recruitment and routine administrative tasks in a fast‑paced senior living environment.

Qualifications

• Proven strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Able to multitask in a fast-paced environment.
• Proficient in Microsoft Office and basic computer systems.
• Maintains professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and families warmly and professionally.
• Answer and route calls promptly, leaving accurate messages.
• Provide community overviews and support Sales with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment and data entry tasks.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Organization

Multitasking

Microsoft Office

Confidentiality

Education

High School Diploma/GED

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

As a Concierge

You create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move‑in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign‑in, and emergency procedures
• Process meal tickets and assist with basic office tasks

You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards.

What We’re Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast‑paced environment
• Proficiency in MicrosoftOffice and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge – Lead Hospitality with Purpose

Front Desk Concierge | Senior Living Administration

Pay Range: 14.10 - 17.65

Bonus Information

In addition to base compensation, Sunrise may offer discretionary and/or non‑discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Benefits

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

Some benefits have eligibility requirements.

Equal Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

Mission

At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.

Explore Opportunities

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.