Concierge

Troon International; Prescott (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier guest services provider in Prescott is seeking a Guest Services Associate. The role includes assisting guests by providing information about the resort's facilities and local attractions, managing reservations, and answering inquiries. The ideal candidate will have a high school diploma or GED, and the ability to communicate effectively in English. This position may involve lifting and a moderate noise level. The company promotes a diverse work environment and is an equal opportunity employer.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Ability to read and speak English may be required.
• Experience in guest services or related field preferred.

Responsibilities

• Promotes resort’s facilities and area attractions.
• Serves as a local information source for guests.
• Answers all incoming calls to the guest service desk.
• Assists guests with various services such as dining reservations.

Skills

Ability to read and speak English

Ability to use internet

Education

High school diploma or GED

Job description

Location: Talking Rock Club, 15075 N Talking Rock Ranch Rd, Prescott, AZ 86305, USA

Provides assistance to guests and serves as an information source during their stay.

• Promotes resort’s facilities and area attractions.
• Serves as a local information source for guests.
• Provides information about special events within the resort and the surrounding area.
• Maintains adequate supply of brochure rack items in a clean, well‑organized manner.
• Answers all incoming calls to the guest service desk.
• Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
• Assists guests with questions and concerns, makes suggestions and identifies possible solutions.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education / Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

Frequently sits, talks and hears. Occasionally stands and walks. Regularly uses hands, reaches with arms and hands. Occasionally lifts up to 25 pounds.

Noise level is moderate.

Certificates / Licenses

None Required

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co‑workers, the manuals for the equipment the associates may use are in English).
• Ability to use internet.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.