Concierge

The Virginian by Cogir; Mantua (VA); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

Sick Leave

401K with company match

Employee Assistance Program

Referral Program

Job summary

The Virginian by Cogir is seeking a Concierge to be the first point of contact for residents, families and guests. You will provide front desk coverage, coordinate resident services, and maintain a welcoming environment within the senior living community.

Responsibilities include scheduling transportation, assisting with activities, and supporting management with light administrative tasks. Flexible shifts, including weekends and holidays, are required.

Qualifications

• High school diploma or equivalent required.
• Customer service/front desk experience preferred in hotel, retirement community, or office setting.
• Must have valid driver’s license.

Responsibilities

• Answer multi-line telephone and direct calls as needed.
• Greet residents, families, visitors, and vendors with a welcoming attitude.
• Maintain visitor logs and monitor access to the community.

Skills

Customer service

Front desk

Communication

Microsoft Word

Microsoft Excel

Outlook

Multitasking

confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Description

Full Time and Part Time available - varying shifts between 7 am and 10 pm

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalated issues to management when necessary.
• Complete work order requests.
• Assists with valet service for residents and guests
• Delivers packages daily for residents

Requirements

CANDIDATE QUALIFICATIONS

• High School Diploma or equivalent.
• Must have valid drivers license

Experience, Competencies, and Skills:

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.