Concierge

Colliers at Port St. Lucie; Port Saint Lucie (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive salary

Benefits package

Professional development opportunities

Positive work environment

Job summary

Colliers Assisted Living Port St. Lucie is seeking a dedicated Concierge to deliver exceptional guest experiences and support residents and families with their needs. The role emphasizes hospitality, clear communication, and a friendly, professional demeanor at all times.

The successful candidate will handle inquiries, coordinate itineraries, and assist with transportation and logistics while maintaining an organized front desk and up-to-date information on local events and services.

Qualifications

• High school diploma or equivalent; degree in hospitality management or related field preferred.
• Previous experience in a concierge, guest services, or hospitality role is a plus.
• Strong communication and interpersonal skills; ability to engage with diverse guests.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Proficient in using reservation systems and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Respond to guest inquiries and provide information residents and families may need.
• Handle special requests and arrangements for guests, including itineraries and special occasions.
• Coordinate transportation services, assisting residents with phone calls, mail, packages.
• Maintain knowledge of local events, attractions, and services to enhance guest experiences.
• Resolve guest complaints and concerns promptly and professionally to ensure satisfaction.
• Assist with documentation and requests from department leaders.
• Keep the concierge desk organized and updated with materials, brochures, and resources.

Skills

Strong communication

Interpersonal skills

Reservation systems

Microsoft Office

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Reservation systems

Microsoft Office Suite

Job description

Job Title: Concierge

Location: Colliers Port St. Lucie
Reports to: Business Office Manager
Employment Type: Part Time

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Job Overview

We are seeking a dedicated and personable Concierge to join our team at Colliers Assisted Living Port St. Lucie. The ideal candidate will be responsible for providing exceptional service to our guests by assisting them with their needs, ensuring a memorable and seamless experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.

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Key Responsibilities

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Respond to guest inquiries and provide information residents and families my need.
• Handle special requests and arrangements for guests, including itineraries and special occasions.
• Coordinate transportation services, assisting residents with phone calls, mail, packages.
• Maintain an up-to-date knowledge of local events, attractions, and services to enhance guest experiences.
• Resolve guest complaints and concerns promptly and professionally to ensure satisfaction.
• Assist with documentation and any requests from department leaders.
• Keep the concierge desk organized and updated with relevant materials, brochures, and resources.

Qualifications

• High school diploma or equivalent; degree in hospitality management or related field preferred.
• Previous experience in a concierge, guest services, or hospitality role is a plus.
• Strong communication and interpersonal skills, with the ability to engage with diverse guests.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Proficient in using reservation systems and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A professional appearance and demeanor.

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What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A positive and supportive work environment.

Collier's Assisted Living Port St. Lucie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://info.flclearinghouse.com/