Concierge

Asbury Heights; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

RAIN Earned Wage Access

Medical, dental & vision options

Paid time off & holidays

401(k) with company match

Supportive culture

Job summary

Asbury Heights in Pittsburgh’s Mt. Lebanon area seeks a friendly Concierge / Front Desk Receptionist to greet guests, manage calls, assist residents with inquiries, and support campus operations.

The role focuses on warm hospitality, safety, and efficient daily workflows in a senior living community. You will be the face of the campus, delivering excellent customer service to residents, families, and staff while coordinating mail, deliveries, and basic administrative tasks.

Qualifications

• Minimum 1–2 years of customer service, receptionist, front desk, or concierge experience (senior living, hospitality, or healthcare experience preferred).
• Strong verbal communication and a warm, empathetic demeanor.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfortable learning front-desk software.

Responsibilities

• Greet residents, families, visitors with a warm welcome while maintaining a professional reception area.
• Answer, screen, and route incoming calls; take clear messages.
• Assist residents with day-to-day inquiries, mail and deliveries, and basic administrative tasks.
• Oversee visitor sign-in/sign-out and campus safety procedures.
• Support management with light administrative work and event coordination.

Skills

Customer service

Receptionist experience

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Concierge / Front Desk Receptionist

Location: Pittsburgh, PA (Mt. Lebanon area)

Facility: Asbury Heights

Job Type: Full-Time / Part-Time

Department: Administration / Hospitality

Management: Proudly managed by Oakdale Seniors Alliance

About Us

Located in the Mt. Lebanon neighborhood of Pittsburgh, Asbury Heights is a premier senior living community dedicated to providing high-quality, compassionate care and an engaging lifestyle to older adults. Managed by Oakdale Seniors Alliance, our community is built on a culture of clinical excellence, vibrant resident life, and warm, genuine hospitality.

As the first point of contact for our campus, our Concierge team plays a vital role in creating a welcoming, safe, and positive atmosphere for residents, families, visitors, and staff.

The Role

We are seeking a warm, friendly, and organized Concierge / Front Desk Receptionist to join our hospitality team at Asbury Heights!

In this key role, you will serve as the face and voice of our community. You will greet incoming guests, operate our central phone system, assist residents with day-to-day inquiries, manage incoming mail and deliveries, and support campus administrative operations. If you have a passion for customer service and love brightening the day of older adults, we would love to meet you!

Key Responsibilities

• Warm Welcome: Greet residents, family members, prospective families, and visitors with enthusiasm, maintaining a professional and secure reception desk.

• Communication Hub: Answer, screen, and route incoming phone calls efficiently while taking clear, accurate messages.

• Resident Support: Assist residents with everyday requests, maintenance work order entries, transportation scheduling, and general community information.

• Visitor Management: Oversee visitor sign-in/sign-out procedures and screening protocols to ensure campus safety and security.

• Deliveries & Mail: Receive, sort, and distribute incoming mail, packages, and deliveries for residents and administrative departments.

• Administrative Support: Assist campus management with light administrative tasks, clerical support, and special event coordination as needed.

Qualifications

• Experience: Minimum 1–2 years of customer service, receptionist, front desk, or concierge experience (senior living, hospitality, or healthcare experience preferred).

• Education: High School Diploma or equivalent required.

• Interpersonal Skills: Exceptional verbal communication, active listening, and a warm, empathetic demeanor.

• Technical Skills: Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning front-desk management or work-order software.

• Reliability: Dependable punctuality with strong organizational and multi-tasking abilities in a high-touch environment.

What We Offer

• Competitive Pay: Hourly rate based on customer service experience.

• Immediate Pay Access: On-demand access to earned wages before payday using the RAIN Earned Wage Access app!

• Comprehensive Benefits: Choice of high-tier medical, dental, and vision insurance options for full-time employees.

• Paid Time Off: Generous PTO allowance and paid holidays.

• Retirement: 401(k) plan with company matching options.

• Supportive Culture: A welcoming, team-oriented work culture backed by dedicated leadership at Oakdale Seniors Alliance.