Concierge

Christian Care / Fellowship Square; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Daily pay

Medical, dental, vision insurance

PTO and sick leave

403b company matched retirement plan

Career growth opportunities

Life insurance payout $15,000

Employee assistance program

Job summary

Fellowship Square is seeking a dedicated Concierge in Phoenix to greet residents, guests, and staff with warmth and professionalism. The role focuses on delivering exceptional customer service, coordinating communications, and supporting daily operations at the front desk.

The ideal candidate has 1+ year in customer service, strong English communication, and comfort with Outlook, Teams, and Canva. Proficiency in Microsoft Office and the ability to multitask are essential in a faith-driven,

Qualifications

• Minimum 1 year of customer service experience.
• Familiarity with housing, hospitality, and healthcare services for seniors is preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, etc.).
• Strong verbal and written communication skills in English.
• Must be able to multitask, work independently, and handle occasional physical demands (up to 50 lbs.).

Responsibilities

• Serve as the primary customer service representative at the front desk and by phone.
• Assist residents with maintenance requests and general inquiries.
• Operate the phone system and software including Microsoft Outlook, Teams, and Canva.
• Coordinate communication between departments and residents.
• Manage resident onboarding tasks such as creating welcome binders and access badges.
• Distribute internal communications like daily activity puzzles and notices.
• Maintain documentation such as resident photo directories and pest service logs.
• Support administrative needs including business card creation, gift shop form updates, and various projects as assigned.

Skills

Customer service

Front desk

Verbal communication

Written communication

Multitasking

Tools

Microsoft Outlook

Microsoft Teams

Canva

Job description

We are seeking a dedicated and personable Concierge to join our team at Fellowship Square Phoenix. As the first point of contact for residents, guests, and staff, the Concierge plays a vital role in delivering exceptional customer service and hospitality. If you have strong organizational skills, a warm demeanor, and a heart for serving seniors, we would love to hear from you!

• Serve as the primary customer service representative at the front desk and by phone.
• Assist residents with maintenance requests and general inquiries.
• Operate the phone system and software including Microsoft Outlook, Teams, and Canva.
• Coordinate communication between departments and residents.
• Manage resident onboarding tasks such as creating welcome binders and access badges.
• Distribute internal communications like daily activity puzzles and notices.
• Maintain documentation such as resident photo directories and pest service logs.
• Support administrative needs including business card creation, gift shop form updates, and various projects as assigned.
• Minimum 1 year of customer service experience.
• Familiarity with housing, hospitality, and healthcare services for seniors is preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, etc.).
• Strong verbal and written communication skills in English.
• Must be able to multitask, work independently, and handle occasional physical demands (up to 50 lbs.).

Benefits

• Daily pay option available.
• Medical, dental, and vision insurance options.
• Paid time off and paid sick leave.
• 403b company matched retirement plan.
• Career Growth Opportunities.
• The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.
• Employee assistance program and much more!

Pay Rate

Starting pay rate is $18.00 per hour, with compensation varying based on experience and qualifications.

Ideal Candidate

Professional, polite, attentive, and respectful in all interactions.

• Calm under pressure and flexible to changing needs.
• Passionate about serving older adults and enhancing their living experience.

Why Join Fellowship Square?

• Be part of a faith-driven, mission-oriented team dedicated to serving seniors with dignity and compassion.
• Competitive compensation and benefits package.
• Opportunities for professional growth and leadership development.
• A supportive and inclusive work environment rooted in Christian values.

About Us

Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.

As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.

Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.