Front Office Agent ($500 Sign On Bonus + Commission)

Montage International; Utah; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

$500 Sign On Bonus

Commission based on sales

Opportunities for career growth

Job summary

A luxury hotel chain in Utah is seeking a Front Office Agent to provide exceptional customer service and ensure a warm welcome for guests. This position involves assisting with check-in/check-out processes, billing, and maintaining records. Candidates should have a minimum of two years’ experience in customer service, strong communication skills, and some computer proficiency. A commitment to enhancing guest experiences and meeting departmental goals is essential. Opportunities for career growth and development are available in this fast-paced environment.

Qualifications

• Minimum of two years’ experience in customer service.
• Ability to communicate clearly in English.
• Experience in a hotel operations environment is a plus.

Responsibilities

• Provide excellent customer service and actively meet goals.
• Host and welcome guests with a friendly demeanor.
• Assist with guest check-in and billing processes.

Skills

Customer service

Telephone etiquette

Basic math skills

Advanced computer skills

Effective communication

Tools

Microsoft Teams

Opera Cloud

Alice

Job description

Front Office Agent ($500 Sign On Bonus + Commission) page is loaded## Front Office Agent ($500 Sign On Bonus + Commission)locations: USA - UT - Montage Deer Valleytime type: Full timeposted on: Posted Todayjob requisition id: R42217## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please** **to apply internally.****Front Office Agent****$500 Sign On Bonus + Commission****Full Time, On-Call, Seasonal & Overnight Positions Available!*****SUMMARY***The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. Front Office Agents can expect to earn a percentage of their earned sales in the form of bi-weekly commissions.***ESSENTIAL FUNCTIONS***Job duties include; although are not limited to:* Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives* Hosting and welcoming guests with a friendly and sincere demeanor* Assisting with guest check-in and out process, as well as folios, invoicing and billing and cash handling* Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations* Managing a high-paced, ever-changing environment with clear and calm communication* Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly* Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests***QUALIFICATIONS**** Minimum of two years’ experience in customer service* Possess basic math skills and have the ability to accurately handle billing* Ability to communicate clearly and speak, read, write and understand English well.* Advanced computer skills and the ability to learn and operate multiple different programs and systems including Microsoft Teams, Opera Cloud, Alice and others; daily use of nearly all programs will occur.* Hotel operations environment experience, a plus.***PHYSICAL REQUIREMENTS***Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.