Bellperson, Guest Services (FT)

Montage International; Utah; On-site; USD 19,000 - 25,000; Full time

Job summary

Montage Deer Valley in Utah is seeking a Bellperson, Guest Services to assist the Rooms leadership team in delivering exceptional guest experiences. You will engage guests throughout the hotel and manage the full-cycle luggage experience, ensuring smooth transitions between services and amenities.

The role requires a friendly, guest-focused approach, with at least two years in customer service and a high school diploma. Luxury hotel experience is preferred and physical tasks are part of the job.

Qualifications

• Minimum of two years in customer service.
• Ability to speak and understand English; hospitality experience preferred.
• Polished presentation and professional demeanor required.

Responsibilities

• Assist with full-cycle guest luggage program.
• Facilitate hotel room orientations and deliver amenities to guest rooms.
• Relay information about rooms, services and hotel features to guests.
• Drive hotel vehicles off property for guest drop-offs/pick-ups or item retrievals as needed.

Skills

Customer service

Guest relations

Communication

Education

High School Diploma or equivalent

Job description

## Bellperson, Guest Services (FT)Apply: USA - UT - Montage Deer Valley: Full time: Posted Today: R44314## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****Bellperson*****SUMMARY***The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.***ESSENTIAL FUNCTIONS***Job duties include; although are not limited to:* Assisting with full-cycle guest luggage program* Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed* Working knowledge about hotel rooms, services and features and relaying information to guests* Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals***QUALIFICATIONS**** Minimum of two years’ experience in customer service* Must be able to speak, read, write and understand English, the primary language used in the workplace* High School Diploma or equivalent* Luxury hotel experience preferred* Prior Bell position experience preferred***PHYSICAL REQUIREMENTS***Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*