Concierge

Jones Lang LaSalle Incorporated; Omaha (NE); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Conference Services Concierge at Mutual of Omaha's headquarters in Omaha, Nebraska. You will deliver VIP hospitality by coordinating conference spaces, catering, and tech setup, ensuring every guest interaction meets high standards.

On-site Monday–Friday, 7:30 AM – 4:30 PM, you will greet guests, manage registrations and badges, and collaborate with building management to maintain a safe, welcoming environment.

Qualifications

• 1–2 years of high-touch hospitality experience in luxury environments.
• 1–2 years of meeting and event support services.
• Excellent verbal and written communication with diverse audiences.
• Proficiency in Microsoft Outlook and Office applications.
• Ability to lift up to 50 lbs and stand for extended periods.
• Strong problem-solving and personalized service orientation.
• Proficiency with Microsoft Outlook and Microsoft Office.

Responsibilities

• Greet and assist guests, executives, and visitors with professional service.
• Coordinate conference and meeting support, including room bookings and catering.
• Anticipate guest needs and provide proactive solutions.
• Manage badges, registrations, and package handling with accuracy.
• Respond to inquiries via phone, email, and in person.
• Inspect spaces for cleanliness, tech functionality, and setup.
• Coordinate with building management for safety and maintenance.
• Maintain welcoming concierge area and materials.
• On-site presence required.

Skills

High-touch hospitality

Verbal and written communication

Microsoft Outlook

Customer service

Outlook proficiency

Office software proficiency

Physical stamina

Flexibility to schedule

Education

High school diploma or equivalent

Associate's/Bachelor's preferred

Tools

Microsoft Office

Visitor management systems

Conference room booking software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Conference Services Concierge with JLL's Experience Management team, you'll serve as the primary point of contact for associates, executives, and visitors at Mutual of Omaha's headquarters in Omaha, Nebraska. You'll deliver VIP-level hospitality by managing conference logistics, coordinating meeting spaces, and ensuring every guest interaction exceeds expectations. Your expertise in the property, local area, and available amenities will enable you to anticipate needs and create memorable experiences across all touchpoints—whether in person, by phone, email, or through digital channels. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll embody that commitment by creating a welcoming environment where every detail is thoughtfully managed.

Schedule:

Monday–Friday, 7:30 AM – 4:30 PM

What your day-to-day will look like:

• Greet and assist all guests, associates, and executives with warm, professional service that sets the tone for their experience at the property.
• Coordinate conference and meeting support by managing room bookings, logistics such as catering and technology setup, and ensuring spaces are prepared to exceed expectations.
• Anticipate guest needs by staying informed on upcoming events, property offerings, dining options, and local recommendations, proactively offering solutions that enhance their visit.
• Manage reservations, visitor registration, badge distribution, and package handling with accuracy while maintaining a polished and approachable presence.
• Respond to inquiries and requests via phone, email, and in person with professionalism, following up as needed to ensure complete satisfaction.
• Conduct regular checks of conference spaces to verify cleanliness, functionality of technology and equipment, and proper room setup.
• Coordinate with building management and maintenance to report equipment issues promptly and support safety protocols as needed.
• Maintain the concierge area by keeping literature stocked, signage updated, and the environment organized and welcoming.
• On-site presence required.

Required qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1–2 years of high-touch hospitality experience in luxury hotels, fine dining, VIP services, or upscale corporate environments.
• 1–2 years of meeting and event support services experience.
• Prior experience in luxury hotel, retail, or restaurant "front of house" guest service.
• Excellent verbal and written communication skills with ability to interact professionally with diverse personalities.
• Strong problem-solving abilities and demonstrated passion for delivering exceptional, personalized service.
• Proficiency in Microsoft Outlook and Microsoft Office applications.
• Ability to lift and carry up to 50 lbs and stand or walk for extended periods as needed.
• Flexibility to work scheduled hours with dependability and punctuality.

Preferred qualifications:

• Previous community involvement or networking experience that supports relationship building and local area knowledge.
• Experience using visitor management systems, conference room booking software, or similar workplace technology platforms.
• Proven ability to manage multiple priorities simultaneously while maintaining composure under pressure.
• Strong collaborative skills and team-oriented mindset, reflecting JLL's culture of supporting each other's wellbeing and championing inclusivity across teams.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Omaha, NE

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.