Concierge

Century Park Associates; Omaha (NE); On-site; USD 28,000 - 38,000; Full time

Job summary

Century Park Associates seeks a conscientious Concierge to deliver exceptional customer service in a vibrant residential setting. This role involves multitasking across various departments, from front desk duties to dietary support, while maintaining a welcoming environment for residents and guests. Ideal candidates exhibit strong communication skills and a positive, cheerful demeanor while ensuring adherence to the company’s values and standards.

Qualifications

• Candidates must possess a high school diploma or equivalent.
• Proficiency in Microsoft Office is required.
• Ability to multitask and provide excellent customer service essential.

Responsibilities

• Provide clerical support including typing and data entry.
• Maintain a welcoming lobby atmosphere and screen visitors.
• Assist with guest reservations and manage check-in system.

Skills

Customer Service

Multitasking

Communication

Telephone Etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office (Word and Excel)

Office machines

Job description

Position: Concierge

We are currently seeking a candidate with exceptional multi-tasking skills. The primary role is concierge, but the successful candidate should be flexible to cover first, second, or weekend shifts across various departments, including front desk, dietary, housekeeping, and activities. Willingness to learn supporting roles is essential.

Position Summary

The Concierge provides customer service and reception to residents and families, primarily in the front lobby, adhering to all laws, regulations, and Century Park standards. Reports to the Business Office Manager.

Qualifications

• High school diploma or equivalent
• Proficiency in Microsoft Office (Word and Excel)
• Ability to operate office machines (fax, copier/scanner)

Primary Job Responsibilities

Greeter Duties

• Provide excellent customer service, including telephone etiquette
• Greet guests, visitors, residents, and families entering the lobby
• Create a warm and hospitable atmosphere
• Interact professionally and courteously
• Redirect concerns to appropriate management
• Screen visitors entering the community
• Maintain the lobby and work areas neat and presentable
• Monitor lobby activity and report unauthorized visitors or concerns
• Ensure the lobby entrance is welcoming and flow is maintained
• Keep the bell cart clean and polished weekly

Administrative Duties

• Provide clerical support (typing, filing, photocopying, faxing, data entry)
• Sort and distribute mail
• Deliver packages following community policy
• Record entries accurately in the Events Log
• Maintain lists (resident directory, check sheets, staff contact lists)
• Enter resident maintenance requests into TELs system
• Manage guest room reservations, charges, and payments, informing Housekeeping as needed
• Oversee resident check-in system, educate new residents, and maintain security lists

Sales / Marketing Support

• Use Front Desk Inquiry Sheets for prospective resident inquiries
• Coordinate with sales team to ensure timely responses
• Assist with Electronic Health Record (EHR) system as needed

Additional Requirements

• Enjoy serving seniors
• Excellent customer service and hospitality skills
• Good telephone etiquette
• Trustworthy and dependable
• Ability to work efficiently with minimal supervision
• Effective communication skills
• Ability to multitask and meet deadlines
• Positive attitude and cheerful demeanor
• Responsive to resident requests
• Adherence to Century Park’s Code of Ethics and compliance training

About Us

At Century Park Associates, we are dedicated to enriching the lives of our residents and fostering a rewarding environment for our staff. We value trust, leadership, and integrity, and prioritize a 'people come first' approach. Our team members go beyond their job descriptions to exceed expectations and provide outstanding service, earning rewards of happiness and peace of mind.