Concierge

Complete Care at Bayshore; Morrell Corners (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Career growth

Supportive team environment

Meaningful work

Job summary

Complete Care at Bayshore is seeking a Concierge with healthcare or senior living experience to serve as the first point of contact for residents, families, visitors, and staff. You will provide welcoming, professional support and coordinate requests to enhance the community experience.

The role emphasizes customer service and collaboration with nursing and other departments to ensure timely follow-up, planning of activities, and a positive environment for all in the community.

Qualifications

• Experience in customer service, concierge, front desk, or administrative support preferred.
• Healthcare, skilled nursing, senior living, hospital, or other healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Professional, friendly, and compassionate approach when working with residents and families.
• Ability to remain calm, organized, and professional in a fast-paced environment.

Responsibilities

• Greet and welcome residents, families, visitors, and staff in a warm, friendly, and professional manner.
• Provide excellent customer service to residents, families, visitors, and staff.
• Assist residents and families with requests, directions, appointments, facility services, activities, and events.
• Answer and direct incoming telephone calls and inquiries to the appropriate department.
• Coordinate with nursing and other departments to ensure effective communication and timely follow-up.
• Respond to resident and family concerns or requests and follow up to ensure their needs are addressed.
• Assist with planning and coordinating resident activities, family gatherings, and community events.
• Maintain a professional, welcoming, and organized front desk and reception area.
• Provide general administrative and front-desk support as needed.
• Help create a positive and welcoming experience for everyone entering our community.

Skills

Customer service

Front desk

Reception

Administrative support

Healthcare experience

Job description

Concierge – Healthcare Experience Preferred

Complete Care at Bayshore is hiring a Concierge with healthcare or senior living experience!

Are you an experienced Concierge, Front Desk, Customer Service Representative, or Healthcare Administrative professional who enjoys helping people and creating a welcoming environment? Join the team at Complete Care at Bayshore, where you can make a meaningful difference in the lives of our residents, families, and guests every day.

As a Concierge, you will serve as an important first point of contact for residents, families, visitors, and staff. Your friendly approach, professionalism, and ability to coordinate requests will help create a positive experience throughout our community.

Concierge Responsibilities

• Greet and welcome residents, families, visitors, and staff in a warm, friendly, and professional manner.

• Provide excellent customer service to residents, families, visitors, and staff.

• Assist residents and families with requests, directions, appointments, facility services, activities, and events.

• Answer and direct incoming telephone calls and inquiries to the appropriate department.

• Coordinate with nursing and other departments to ensure effective communication and timely follow-up.

• Respond to resident and family concerns or requests and follow up to ensure their needs are addressed.

• Assist with planning and coordinating resident activities, family gatherings, and community events.

• Maintain a professional, welcoming, and organized front desk and reception area.

• Provide general administrative and front-desk support as needed.

• Help create a positive and welcoming experience for everyone entering our community.

Concierge Qualifications

• Previous experience in customer service, concierge, front desk, reception, or administrative support preferred.

• Healthcare, skilled nursing, senior living, hospital, or other healthcare experience preferred.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to multitask and prioritize responsibilities.

• Professional, friendly, and compassionate approach when working with residents and families.

• Ability to remain calm, organized, and professional in a fast-paced environment.

• Strong attention to detail and follow-through.

• Comfortable working with residents, families, healthcare professionals, and visitors.

Concierge Schedule & Benefits

• Full-time schedule: 1:00 PM – 9:00 PM

• Every other weekend

• Flexible pay option available

• Health, dental, and vision insurance for full-time employees

• Paid time off (PTO) for full-time employees

• Opportunities for career growth and advancement

• Supportive team environment

• Meaningful work with residents and families

Complete Care at Bayshore is an equal opportunity employer.